Ian Afford
Norwich,Norfolk
Summary
Accomplished IT professional with extensive expertise in Active Directory, Microsoft Office Suite, and VOIP system management. Demonstrates proficiency in troubleshooting, data backup procedures, and service level agreement understanding. Skilled in software installation and upgrades, networking protocols, and mobile device support. Adept at utilising ITIL frameworks for remote customer support and hardware installation and maintenance. Committed to ensuring security compliance awareness and effective incident response handling. Career goals include advancing network configuration skills and enhancing virtualisation technologies knowledge to drive organisational success.
Overview
34
34
years of professional experience
1
1
Certification
Work history
Contract Site IT Support Engineer
Johnson Controls International
Great Yarmouth
2025.04 - 2026.03
- Day-to-day BAU site support for IT at the company's Great Yarmouth Factory
- Support of the company's production systems.
- Assisted with the migration of the company's telephone system from a Mitel PBX to Microsoft Teams
- Network Management, including the selection of the correct VLAN.
- Imaging/Re-Imaging of laptops and Desktops to the company standard.
- Enhanced overall network performance implementing routine checks and updates.
- Rectified IT issues by liaising with clients and troubleshooting software problems.
IT Support Engineer
Outcomes First Group
2022.07 - 2025.04
- On-site IT support for four special schools.
- Rebuilding laptops
- Infrastructure support (replacing routers, switches, wireless access points, etc. for the local site.
- User creation and administration.
- User access troubleshooting
IT Business Support Officer
South Norfolk & Broadland Council
2021.05 - 2022.07
- Temporary contract providing Desktop Support for the Council's
- Supporting the Council's Windows10 infrastructure
- Building new PC's
- Importing & exporting backup tapes
- Supporting migration to new tenant on Microsoft 365
Desktop Engineer
NHS
2021.01 - 2021.05
- Temporary Contract providing Desktop Support at the Norfolk & Norwich University Hospital
- Supporting Windows 7 and Windows 10 computers and printers within clinics, wards and offices.
- Remote support using Bomgar
- Complying with the Hospital's COVID-19 protocols.
Technology Workplace Engineer
Jones Lang Lasalle Ltd
Norwich
2015.03 - 2020.11
- Providing deskside support to JLL's Norwich office of 380 staff.
- Supporting Windows 10 laptops encrypted with Bitlocker.
- Assisting with Office 365, Citrix Workplace and Outlook.
- SME for Cisco WebEx video conferencing system.
- Global administrator for the Condeco Room Booking system.
- Receive and update tickets via the ServiceNow ticketing system.
- Remote support using Bomgar.
IT Support Engineer
Advantage Technologies Ltd
2011.07 - 2015.03
- Providing outsourced IT support to Advantage Technologies' clients.
- Planned, set up, and commissioned new Microsoft servers running on Dell hardware.
- Design and installation of a multi-national system comprising of mirrored servers in both the UK and China, running virtual servers via Hyper-V.
IT Consultant & Managing Director
IDA Associates Ltd
2008.04 - 2011.07
- My own IT Support/Contracting company, providing IT Support to local SME's.
- Assisted Activenet Data Solutions with a rollout of MFD's across homes for the elderly in Norfolk for Norse.
- Assisted Logica with general IT, telephony and network support at Lotus Cars plc
Application Packager
Norwich Union Central Services
2002.05 - 2006.03
- Packaging of applications to be deployed on the company's standard build.
PC & Systems Support Analyst
Jarrold & Sons Ltd.
1997.12 - 2002.05
- Day-to-day support of the company's users and systems.
Site Engineer
Bull Information Systems
1992.09 - 1997.12
- Site Engineer for a major account at Eastern Electricity looking after their Novell NetWare servers.
Education
Some College (No Degree) - Mechanical & Production Engineering
Norwich City College
Norwich06.1982
O Levels & GCE - English, Maths, Physics, Chemistry, Computer Studies, Technical Drawing
Thorpe Grammar School
Norwich06.1974
Skills
- Active directory experience
- Troubleshooting expertise
- Software installation and upgrades
- Networking protocols
- Mobile device support
- Proactive fault finding
- Desktop support proficiency
- Office 365
Certification
- ITIL Foundation Certificate (2016)
- MS030 - Office 365 Administration (2021)
Affiliations
- Photography, Railways
Timeline
Contract Site IT Support Engineer
Johnson Controls International
2025.04 - 2026.03
IT Support Engineer
Outcomes First Group
2022.07 - 2025.04
IT Business Support Officer
South Norfolk & Broadland Council
2021.05 - 2022.07
Desktop Engineer
NHS
2021.01 - 2021.05
Technology Workplace Engineer
Jones Lang Lasalle Ltd
2015.03 - 2020.11
IT Support Engineer
Advantage Technologies Ltd
2011.07 - 2015.03
IT Consultant & Managing Director
IDA Associates Ltd
2008.04 - 2011.07
Application Packager
Norwich Union Central Services
2002.05 - 2006.03
PC & Systems Support Analyst
Jarrold & Sons Ltd.
1997.12 - 2002.05
Site Engineer
Bull Information Systems
1992.09 - 1997.12
Some College (No Degree) - Mechanical & Production Engineering
Norwich City College
O Levels & GCE - English, Maths, Physics, Chemistry, Computer Studies, Technical Drawing
Thorpe Grammar School