Joel Hall
Rochdale,Lancashire
Summary
Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
Work history
IT support engineer
We Buy Any Car
Manchester
08.2025 - Current
- Provided technical support to users via phone and email, resolving common IT issues efficiently.
- Assisted in setup and configuration of hardware and software for new employees, ensuring smooth onboarding process.
- Documented troubleshooting procedures and solutions in knowledge base for future reference and training purposes.
- Monitored and maintained computer systems, ensuring optimal performance and minimal downtime for users.
- Coordinated with senior technicians to escalate complex issues, facilitating quicker resolution for end-users.
- Participated in team meetings to discuss ongoing projects and share insights on improving support processes.
IT Assets Apprenticeship
We Buy Any Car
Manchester
01.2024 - 08.2025
- Assisted in tracking IT assets throughout their lifecycle to ensure accurate inventory management.
- Coordinated regular audits of hardware and software assets to maintain compliance with organisational standards.
- Maintained documentation of asset purchases, disposals, and transfers to ensure up-to-date records.
- Facilitated the onboarding process for new IT assets by configuring and testing equipment before deployment.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Chef
Lake Lounge Bar and Grill
Rochdale, Lancashire
04.2022 - 01.2024
- Prepared diverse range of dishes whilst ensuring adherence to food safety standards.
- Collaborated with kitchen staff to maintain efficient service during peak hours.
- Maintained cleanliness and organisation of kitchen equipment and work areas.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
Education
A-Levels - ICT
Rochdale Sixth Form
Rochdale 09.2018 - 07.2020
GCSEs - Maths
Wardle Academy
Rochdale 09.2013 - 07.2018
GCSEs - English Language
Wardle Academy
Rochdale 09.2013 - 07.2017
GCSEs - ICT
Wardle Academy
Rochdale 09.2013 - 07.2017
Skills
- Active directory experience
- Service level agreement understanding
- Software installation and upgrades
- VOIP system management
- Remote desktop experience
- IT system diagnosis
- Powershell
- Teamviewer
- Software support
Timeline
IT support engineer
We Buy Any Car
08.2025 - Current
IT Assets Apprenticeship
We Buy Any Car
01.2024 - 08.2025
Chef
Lake Lounge Bar and Grill
04.2022 - 01.2024
A-Levels - ICT
Rochdale Sixth Form
09.2018 - 07.2020
GCSEs - Maths
Wardle Academy
09.2013 - 07.2018
GCSEs - English Language
Wardle Academy
09.2013 - 07.2017
GCSEs - ICT
Wardle Academy
09.2013 - 07.2017
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