Simon Maguire
West Drayton,United Kingdom
Summary
Adaptable IT professional with strong foundation in troubleshooting and customer service. Proficient in technical problem-solving and communication, ensuring smooth resolution of IT issues. Committed to enhancing system efficiency and user satisfaction.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
IT support engineer
Kelly Group
London
01.2014 - Current
- Ensured data protection through regular backups, restoring files as necessary.
- Solved complex technical problems to ensure optimal performance of IT infrastructure.
- Responded to emergency situations promptly minimising disruption to business operations.
- Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Installed and configured computer hardware components to enhance system functionality.
- Managed helpdesk requests effectively reducing downtime experienced by employees.
- Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as a result of such attacks.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Maintained high level of support by consistently improving knowledge of operating systems and application software, including Windows 11 & Microsoft Office 365
- Provided 1st & 2nd -line helpdesk remote and telephone support to 850+ users across the business
Assistant bar manager
Boardwalk Bar
Harrow, London
08.2012 - 12.2013
- Handled cash transactions accurately, ensuring daily till balance matched recorded sales.
- Collaborated on promotional events for increased footfall during quiet periods.
- Elevated overall guest experience through excellent communication skills and prompt problem resolution.
- Enhanced customer service by providing attentive, friendly and knowledgeable assistance.
- Assisted in the hiring process for new bar staff members.
- Supervised cleanliness of bar area to maintain a welcoming environment.
- Managed bar staff rota for efficient shift coverage.
- Trained junior staff members on correct pouring techniques, reducing wastage considerably.
- Maintained high standards of health and safety within workplace at all times.
- Oversaw line cleaning and cellar management.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
Education
Film
University of Derby
Derby 09.2008 - 01.2011
A-Levels - Politcs
St Dominics Sixth Form
Harrow 08.2006 - 05.2008
Skills
- Incident response handling
- Active directory experience
- Data backup procedures
- Remote desktop experience
- Knowledge transfer capability
- Troubleshooting expertise
- Hardware installation and maintenance
- Remote customer support
- Software installation and upgrades
- Resource allocation decision-making
- IT equipment procurement
- Networking protocols
- Desktop support proficiency
- Mobile device support
- IT consultation
- Networking
- Active Directory
- Office 365
- Hardware support
- Teamviewer
- Data backup management
Affiliations
- Football, Travel & Film
Timeline
IT support engineer
Kelly Group
01.2014 - Current
Assistant bar manager
Boardwalk Bar
08.2012 - 12.2013
Film
University of Derby
09.2008 - 01.2011
A-Levels - Politcs
St Dominics Sixth Form
08.2006 - 05.2008