Humza Mehmood

Dynamic Site Manager at Danes Camp Surgery, adept in operational oversight and team leadership. Proven track record in enhancing patient engagement and resolving conflicts with empathy. Skilled in SystmOne and quality improvement projects, ensuring compliance and high performance across practices. Committed to fostering a collaborative environment that drives success.

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Available on request.

Trained extensively in patient-facing roles; first point of contact at reception., Built excellent patient rapport and ensured clear and compassionate communication., Managed appointment scheduling, patient guidance, and triaging to the appropriate departments., Proficient in document handling including scanning and coding of incoming hospital correspondence, reports, and letters., Ensured accurate data entry and adherence to clinical coding standards for effective patient record management., Lead responsibility for rota management using SystmOne., Strategically plan rotas ensuring appropriate clinical and admin coverage for smooth day-to-day operations., Flexibly respond to staffing changes, annual leave, and sickness cover., Deliver structured rota plans weeks in advance and adjust dynamically when needed., Create, manage, and run custom reports using SystmOne for QOF, audits, and PCN data submissions., Monitor QOF targets and lead initiatives to meet and exceed clinical performance indicators., Coordinated diabetes group consultations and annual checks, contributing to a notable improvement in compliance and patient outcomes., Coordinated practice-level and PCN-wide Covid vaccination clinics., Oversaw logistics, staff training, documentation, and patient scheduling., Contributed to successful delivery of over 5,000 vaccinations., Managed prescription queries and electronic prescribing., Facilitated medication changes based on clinician advice or hospital correspondence., Supported prescription clerks and provided supervision during part-time Practice Manager Cover (PMC) periods., Competent in handling new patient registrations including identity verification and data input., Support IT-related functions across the practice, troubleshooting systems issues., Train staff in efficient use of clinical software like SystmOne and Docman.

Site Manager, Danes Camp Surgery & Rillwood Medical Centre, 05/01/22, Present, Rillwood Medical Centre, Oversee day-to-day operations at Rillwood Medical Centre as the Site Manager, while continuing responsibilities across both practices., Responsible for staff management, operational oversight, and ensuring compliance with clinical and administrative standards., Handle patient communications, complaints, and conflict resolution with professionalism and empathy., Ensure all protocols are followed for patient safety and staff welfare.