HUGO VILLA
Edinburgh,Edinburgh
Summary
Experienced hospitality professional with focus on enhancing customer experiences and ensuring smooth daily operations. Create welcoming environments and handle customer interactions with ease, leveraging strong communication and problem-solving skills. Committed to maintaining high standards of service and contributing to team success.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Front of house team member
La Yaya Bar
Barcelona, Spain
02.2021 - 01.2026
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Checked guest satisfaction regularly, addressing any issues promptly.
Front of house team member
Côte Restaurant
Edinburgh, Edinburgh
04.2018 - 09.2020
- Coordinated seating arrangements for efficient restaurant management.
- Enhanced guest experience with a friendly and helpful attitude.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Food and beverage attendant
Mercure Hotel Princes Street
Edinburgh, Edinburgh
02.2018 - 04.2018
- Took accurate orders, ensuring customer satisfaction.
- Set tables correctly and uniformly, enhancing aesthetic value of the dining room.
- Ensured high-quality food presentation with careful attention to detail.
- Delivered prompt and courteous service, elevating the dining experience.
Bartender waiter
Apex Hotel Waterloo Place
Edinburgh, Edinburgh
04.2017 - 01.2018
- Maintained cleanliness of the bar area by regular sweeping and mopping.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
- Assisted in stock control, reducing waste and ensuring availability of supplies.
Food and beverage attendant
Mercure Hotel Princes Street
Edinburgh, Edinburgh
05.2016 - 04.2017
- Set tables correctly and uniformly, enhancing aesthetic value of the dining room.
- Maintained clean and organised dining area for improved ambiance.
- Took accurate orders, ensuring customer satisfaction.
- Delivered prompt and courteous service, elevating the dining experience.
Education
Master of Business Administration - Administration
Universidad Autonoma de Luque
Luque, Paraguay 03.2003 - 12.2007
Skills
- Multilingualism
- Multitasking proficiency
- Patience under pressure
- Food pairing knowledge
- Beverage serving techniques
- Interpersonal relations
- Hospitality and events experience
Languages
English
Upper intermediate (B2)
Spanish
Native
Portuguese
Fluent
Catalan
Upper intermediate
Italian
Intermediate
Affiliations
- Sports
- Travel
- Books
References
References available upon request.
Timeline
Front of house team member
La Yaya Bar
02.2021 - 01.2026
Front of house team member
Côte Restaurant
04.2018 - 09.2020
Food and beverage attendant
Mercure Hotel Princes Street
02.2018 - 04.2018
Bartender waiter
Apex Hotel Waterloo Place
04.2017 - 01.2018
Food and beverage attendant
Mercure Hotel Princes Street
05.2016 - 04.2017
Master of Business Administration - Administration
Universidad Autonoma de Luque
03.2003 - 12.2007