Houra Guihini
Birmingham,West Midlands
Summary
Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated in team-driven environments. Known for excellent customer relations and welcoming attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Front of house team member and coordinator
Nando’s
Birmingham, West Midlands
09.2021 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
Pharmacy assistant
Bloomsbury pharmacy
Birmingham, West Midlands
07.2020 - 07.2020
- Minimised patient waiting times through excellent prioritisation and multitasking.
- Identified high-demand and out-of-stock items for replenishment.
- Counted and labelled prescriptions with correct item and quantity.
- Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
- Merchandised counters with attractive displays to increase pharmacy sales.
- Received incoming controlled drug supplies, storing within correct, secure locations.
- Confirmed patient details before dispensing medication, eliminating prescription errors.
- Kept pharmacy counter and related areas clean, neat and organised.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
Peer mentor
Aston manor academy
Birmingham, West Midlands
01.2020 - 05.2020
- Enhanced mentee employability, delivering activities and opportunities to boost skill development.
- Collaborated with teachers and staff to elevate achievements standards for students.
- Customised curriculum to fit interests and potential of students.
- Tracked performance and development and conducted assessments.
- Created presentations and teaching materials to enhance learning experience.
Education
A-Levels - English literature
Aston Manor Academy
Birmingham 09/2018 - 07/2020
Btec - Business
Aston Manor Academy
Birmingham 09/2018 - 07/2020
Btec - Applied Law
Aston Manor Academy
Birmingham 09/2018 - 07/2020
GCSEs - French
Harborne Academy
Birmingham 09/2016 - 06/2018
GCSEs - Combined science
Harborne Academy
Birmingham 09/2016 - 06/2018
GCSEs - Combined science
Harborne Academy
Birmingham 09/2016 - 06/2018
GCSEs - English literature
Harborne Academy
Birmingham 09/2016 - 06/2018
GCSEs - English language
Harborne Academy
Birmingham 09/2016 - 06/2018
GCSEs - Mathematics
Harborne Academy
Birmingham 09/2016 - 06/2018
GCSEs - Spoken language
Harborne Academy
Birmingham 09/2016 - 06/2018
GCSEs - Arabic
Harborne Academy
Birmingham 09/2016 - 06/2017
GCSEs - EASL
Harborne Academy
Birmingham 09/2016 - 06/2018
GCSEs - Geography
Harborne Academy
Birmingham 09/2016 - 06/2018
Skills
- Efficient under pressure
- Extensive hospitality background
- Interpersonal skills
- Cleaning requirements
- Upbeat, outgoing and positive
- Decision-making
- Conflict resolution
- Customer service
- Food service
- Positive attitude
- Hospitality service expertise
- Cleanliness and sanitation
- Clear communication
- Public speaking
- Networking
- Multilingual
- Communication skills
- Time management
Languages
English
Native
French
Intermediate
Arabic
Intermediate
Chinese (Mandarin)
Beginner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You may not always be able to solve all of the world’s problems at once, but don’t ever underestimate the importance you can have because history has shown us that courage can be contagious and hope can take on a life of its own.
Michelle Obama
Timeline
Front of house team member and coordinator
Nando’s
09.2021 - Current
Pharmacy assistant
Bloomsbury pharmacy
07.2020 - 07.2020
Peer mentor
Aston manor academy
01.2020 - 05.2020
A-Levels - English literature
Aston Manor Academy
09/2018 - 07/2020
Btec - Business
Aston Manor Academy
09/2018 - 07/2020
Btec - Applied Law
Aston Manor Academy
09/2018 - 07/2020
GCSEs - French
Harborne Academy
09/2016 - 06/2018
GCSEs - Combined science
Harborne Academy
09/2016 - 06/2018
GCSEs - Combined science
Harborne Academy
09/2016 - 06/2018
GCSEs - English literature
Harborne Academy
09/2016 - 06/2018
GCSEs - English language
Harborne Academy
09/2016 - 06/2018
GCSEs - Mathematics
Harborne Academy
09/2016 - 06/2018
GCSEs - Spoken language
Harborne Academy
09/2016 - 06/2018
GCSEs - Arabic
Harborne Academy
09/2016 - 06/2017
GCSEs - EASL
Harborne Academy
09/2016 - 06/2018
GCSEs - Geography
Harborne Academy
09/2016 - 06/2018
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