HOSNE MOBARAK ROBIN
Portsmouth,Hampshire
Summary
Dependable retail professional with store and staff supervision experience. Motivates teams through positive leadership to achieve service and revenue targets. Skilled in daily planning and organisation for smooth-running shop operations.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Retail Supervisor
Piglets Pantry
Portsmouth, Hampshire
01.2023 - Current
- Drive customer retention by analysing feedback and KPI data.
- Resolved complaints to achieve full customer satisfaction.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Managed stock levels to maximise sales opportunities.
- Requested training and development opportunities to build team knowledge and abilities.
- Trained team to upsell products and navigate POS systems.
- Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
- Updated pricing and promotions to fulfil store goals.
- Coached team to deliver top-quality customer service and uphold brand values.
Retail assistant, Part-Time
Piglets Pantry
Portsmouth, Hampshire
11.2022 - 12.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Processed product returns, ensuring items were clean and resaleable.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
Education
Master of Science - Data Analytics
University of Portsmouth
United Kingdom 09.2022 - 11.2023
Bachelor of Science - Computer Science and Engineering
Shahjalal University of Science and Technology
Bangladesh 03.2015 - 03.2018
Skills
- KPI management
- Positive reinforcement
- Prompt stock ordering
- Finance management
- Rota coordination
- Retail staff training and development
- Visual merchandising expertise
- Sales forecasting
- Customer complaint handling
- Market trend analysis
- Visual merchandising
- Retail staff recruitment
- Sales monitoring
- Employee mentoring
- Target-driven
- Excellent communication
- Refund and exchange processing
- Outstanding customer service
- POS Systems
- Superb time management
- Refund processing
- Till and cash handling
Languages
English
Fluent
Bengali
Native
Accomplishments
Chancellor Global Academic Merit Scholarship 2022-23
University of Portsmouth, UK
References
References available upon request.
Timeline
Retail Supervisor
Piglets Pantry
01.2023 - Current
Retail assistant, Part-Time
Piglets Pantry
11.2022 - 12.2022
Master of Science - Data Analytics
University of Portsmouth
09.2022 - 11.2023
Bachelor of Science - Computer Science and Engineering
Shahjalal University of Science and Technology
03.2015 - 03.2018
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