Adem Baxter

• Coordinated staff schedules for efficient store operations.
• Oversaw cash handling procedures, ensuring accuracy and security.
• Maintained an organised shop floor whilst boosting operational efficiency.
• Handled complicated customer queries adeptly enhancing overall client satisfaction.
• Achieved smooth workflow by delegating tasks appropriately.
• Increased store cleanliness with regular maintenance tasks.
• Enhanced customer satisfaction by delivering top-notch service.
• Implemented visual merchandising strategies to improve product visibility.
• Conducted performance evaluations of staff members leading to improved work quality.
• Collaborated effectively with other departments achieving seamless store operations.
• Handled high-pressure situations calmly resulting in a peaceful work environment.
• Collaborated closely with the store manager for planning promotional events successfully.
• Assisted customers in product selection, enhancing shopping experience.
• Trained new employees, promoting rapid productivity increase.
• Coached team to deliver top-quality customer service and uphold brand values.
• Updated pricing and promotions to fulfil store goals.
• Handled escalated customer concerns to build retention.
• Led team members by example, showcasing exceptional customer service standards.
• Drove customer retention by analysing feedback and KPI data.
• Trained, mentored and supervised 20 + employees, building strong sales teams for each shift through strategic rostering.
• Cashed up tills and counted takings to balance books at business close.
• Resolved complaints to achieve full customer satisfaction.
• Facilitated smooth store operations, performing daily opening and closing functions.

Monitored sales performance and motivated teams to increase service standards to raise profits.

• Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
• Managed stock levels to maximise sales opportunities.
• Retained knowledge of current and new stock to resolve staff and customer queries.
• Requested training and development opportunities to build team knowledge and abilities.
• Delegated tasks to staff to meet daily service requirements.
• Mentored staff on handling and resolving customer concerns.
• Instructed staff on point-of-sale till operation and transaction processing.
• Logged transaction reports for up-to-date sales records.

• Executed concrete pours, enabling stable structure formation.
• Worked collaboratively with other tradespeople on-site, fostering a positive teamwork environment.
• Carried out drain installation to prevent water accumulation on sites.
• Focused on trench support tasks to prevent collapses during work processes.
• Followed architectural plans accurately, ensuring structures were built according to design parameters.
• Completed groundwork tasks within stipulated deadlines for optimal workflow progression.
• Ensured smooth work progress with regular maintenance of tools and equipment.
• Stored tools and equipment in safe and secure area.
• Carried out activities in line with work schedule.
• Organised site materials to minimise risk and disruption.

• Demonstrated flexibility by adapting to unexpected project changes swiftly and efficiently.
• Applied sealant treatments post-installation increasing durability and lifespan of floors.
• Installed cushioned flooring for enhanced comfort in residential properties.
• Maintained cleanliness throughout installation process, leaving sites tidy post-completion.
• Contributed to aesthetic improvement by installing luxury vinyl tiles in retail outlets.
• Worked with a team to lay large commercial carpets efficiently and effectively.
• Assisted customers in selecting suitable flooring materials as per their needs, improving customer satisfaction levels.
• Successfully managed waste disposal after every job maintaining a clean work environment .