Joe Kidd
Paisley
Summary
Retail supervisor with extensive experience in fast-paced fashion environments, leading teams to consistently achieve sales targets. Skilled in inventory management, visual merchandising, and staff supervision, with a focus on upselling techniques and fostering brand relationships. Proven track record in enhancing store performance and customer satisfaction through strategic planning and promotional event coordination. Seeking opportunities to leverage expertise and embrace new challenges.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
Footasylum
Glasgow
06.2025 - Current
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Managed team of sales assistants, delegating tasks and setting sales targets to drive store performance.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Oversaw cash management, including till reconciliation and bank deposits, maintaining accurate financial records.
- Handled customer complaints with empathy and efficiency, resolving issues to maintain positive relationships.
- Monitored department for signs of theft and implemented corrective actions to prevent recurrence.
- Trained new staff on store policies, product knowledge, and customer service excellence.
- Delegated tasks to employees based upon individual strengths and experience.
- Coordinated with visual merchandisers to arrange displays attractively, ensuring products are showcased effectively to boost sales.
- Managed inventory, conducted stock checks, and reordered merchandise to maintain ideal stock levels.
- Coordinated with the management team to plan and execute promotional events, driving sales growth.
- Implemented strategic plans to increase sales revenue and footfall.
- Ensured retail and sales teams achieved monthly targets by monitoring performance and reviewing sales reports.
- Coordinated in-store events and promotions, creating engaging customer experiences and driving incremental sales.
- Acquired knowledge of products and provided expert advice and product information to facilitate purchases.
- Built strong relationships with brand ambassadors. Researching and collaborating to ascertain market trends.
Sales Assistant
Footasylum
Dundee
08.2022 - Current
- Ensuring a high level of customer service and care
- Sales, upselling and brand promotion
- Brand and product knowledge
- Visual merchandising
- Stock management
- Dealing with customer disputes
- Cash handling
- Basic IT knowledge
- Handling returns and exchanges
- Team working/working with diverse groups
- Problem solving
- Time management
- Awareness of company policies and procedures
- General cleaning duties
Sessional Playworker
Mothergoose Playgroup
Forfar
01.2022 - 07.2022
- Care and nurture of children aged 2-5yrs
- Devising suitable, engaging play tasks and activities
- Liaising with parents/carers and outside agencies
- Developing knowledge of Pre Birth - 3 and Building the Ambition Curriculums
- Contributing to planning and learning journals
- Basic Food Preparation
- General cleaning duties
- Awareness of setting policies and procedures
- Knowledge of child development
- Engagement in regular training opportunities
- First Aid and Health and Safety training
Volunteer Football Coach
Rothes Juniors
Glenrothes
01.2021 - 01.2022
- Football coaching for under 10s
- Creating fitness drills
- Liaising with parents/carers and fellow coaches
- Developing tactical knowledge and strategies
- Game analysis
- Leading training sessions
- Setting up of equipment
- General cleaning and tidying
- Awareness of policies and procedures
- Knowledge of anatomy/body development
- Knowledge of fitness and nutrition
- Basic health and safety
- First Aid
Education
NC Sports Coaching -
Dundee and Angus College
Dundee01.2022
Lifeguard Skills -
Angus Alive
Arbroath01.2022
Level 4 Sports Coaching -
Dundee and Angus College
Dundee01.2021
Sports Journalism PDA -
Youth Football Scotland
Edinburgh01.2020
Scottish Qualifications Certificate - National 5 - English, PE, Biology, Business Administration
Auchmuty High School
Fife01.2020
Scottish Qualifications Certificate - National 4 - Maths, Engineering Science, Woodwork
Auchmuty High School
Fife01.2020
Skills
- Effective communication
- Strong work ethic
- Critical thinking and problem solving
- Adaptability
- Retail sales expertise
- Fashion industry knowledge
- Visual merchandising
- Leadership abilities
- Attention to detail
- Staff supervision
- Customer complaint resolution
- Inventory management
- Cash handling
- Employee training and development
- Store operations management
- Upselling strategies
- Sales achievement
- KPI oversight
- POS system proficiency
- Retail software expertise
- Product knowlege mastery
- Supply chain coordination
- Brand loyalty enhancement
References
Current employment and previous employment references available on request.
Hobbies and Interests
- Fashion
- Health & Fitness
- Sports Coaching
- Social Media
- Visiting family and friends
- Nature
- Following trends and brands
Recent training
- Company supervisory training
- Extended brand training
- Cash and counterfeit training
Timeline
Retail Supervisor
Footasylum
06.2025 - Current
Sales Assistant
Footasylum
08.2022 - Current
Sessional Playworker
Mothergoose Playgroup
01.2022 - 07.2022
Volunteer Football Coach
Rothes Juniors
01.2021 - 01.2022
NC Sports Coaching -
Dundee and Angus College
Lifeguard Skills -
Angus Alive
Level 4 Sports Coaching -
Dundee and Angus College
Sports Journalism PDA -
Youth Football Scotland
Scottish Qualifications Certificate - National 5 - English, PE, Biology, Business Administration
Auchmuty High School
Scottish Qualifications Certificate - National 4 - Maths, Engineering Science, Woodwork
Auchmuty High School