Antonia McGuire
Waltham Cross,Hertfordshire
Summary
Knowledgeable about retail operations and customer service. Strong communication and problem-solving skills, with knack for team coordination and multitasking. Ready to use and develop leadership, organisational, and sales skills.
Overview
19
19
years of professional experience
Work history
Retail Supervisor
Baxterstorey
05.2024 - 01.2026
- Company Overview: Retail Supervisor at the prestigious Bank of England site, leading and motivating a team of 22 staff, ensuring excellent customer service, operational efficiency, and compliance with all food safety and company standards.
- Lead and motivate a team of 22 staff, ensuring excellent customer service, operational efficiency, and compliance with all food safety and company standards.
- Supervise and support a diverse team across multiple retail outlets including restaurant, Benugo, Notes Coffee Shop, and the public facing highly specialised Bank of England Museum.
- Organising daily schedule shifts, manage by weekly rotas, and monitor staff performance.
- Provide ongoing training, development, and coaching to ensure high service standards.
- Conduct regular team briefings and ensure excellent staff engagement.
- Ensure all guests receive outstanding service in line with BaxterStorey and Bank of England expectations.
- Handle customer queries or complaints professionally and promptly by always offering operational excellence.
- Maintain excellent product presentation and stock levels across all outlets.
- Ensure smooth day-to-day operations, including opening and closing procedures.
- Monitor sales and support the Retail Manager in delivering on targets and KPIs.
- Daily monitoring and leading Health & Safety and Compliance by all food hygiene and health & safety standards, ensuring all documentation and compliance records are accurately maintained.
- Daily work closely with kitchen, hospitality, and management teams to deliver seamless service across the site.
- Support new initiatives, seasonal changes, and promotional activity.
- Retail Supervisor at the prestigious Bank of England site, leading and motivating a team of 22 staff, ensuring excellent customer service, operational efficiency, and compliance with all food safety and company standards.
Retail Team Leader
Baxterstorey
08.2023 - 05.2024
- Company Overview: Retail Team Leader at Amazon Holborn, responsible for reopening a new site and contract.
- Reopened this new site and contract by getting on board with arranging supplier contract, organising equipment, set-up the new restaurant, coffee bar, hospitality, storage and onboarding the new team to the high standard that we wanted to have throughout the contract.
- Spearheaded daily social media presence to engage with customers and expand customer base.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Managed inventory through effectively ordering and stocking, uniforms, beverages, and front of house/hospitality supplies.
- Planned events from concept to completion by responding to event inquiries, and establishing budgets.
- Managed day-to-day FOH operations to drive quality, standards, and meet client customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Retail Team Leader at Amazon Holborn, responsible for reopening a new site and contract.
- Managed challenging customer complaints, securing satisfaction and loyalty.
- Executed merchandising plans according to seasonal trends; boosted product interest.
- Trained new recruits on store procedures; ensured continuity in service delivery.
- Conducted regular inventory checks, maintaining optimal stock levels.
- Achieved team harmony with effective communication and conflict resolution strategies.
- Led team meetings, fostering open communication and motivation.
Front Of House Supervisor
Baxterstorey
11.2020 - 08.2023
- Company Overview: Front Of House Supervisor at Tottenham Hotspur's Training Academy, overseeing operations at a unique contract.
- Supervise a team of employees to ensure that they are meeting their daily targets and adhering to safety procedures.
- Manage schedules for employees, ensuring that they are productive and efficient.
- Conduct regular performance evaluations of team members, providing feedback and guidance to improve their performance.
- Develop and maintain training programs for new employees, ensuring that they are properly trained and capable of performing their duties.
- Communicate regularly with management to provide updates on team performance and make recommendations for improvement.
- Enforce company policies and procedures and ensure that all employees are adhering to them.
- Maintain accurate records of employee attendance, performance, and training.
- Front Of House Supervisor at Tottenham Hotspur's Training Academy, overseeing operations at a unique contract.
Barista/Shift Leader
Baxterstorey
09.2019 - 10.2020
- Company Overview: Barista/Shift Leader at Hachette, an international publisher, providing café services.
- Collaborated with various team members to meet guests' requests.
- Enforced provision of services in line with company standards.
- Developed and executed strategies to improve operational efficiency.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Trained and supervised staff to provide highest level of customer service.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Barista/Shift Leader at Hachette, an international publisher, providing café services.
Barista/Shift Leader
Baxterstorey
01.2015 - 09.2019
- Company Overview: Barista/Shift Leader at Government Legal Department, formerly TSOL, working in a small team.
- Supported my Chef Manager with the ordering, stock taking, allergy checking, due diligence, Health and safety training, organizing high standard of operation for all staff members daily.
- Dealt with clients, daily cleansing, ensuring all prep is ready, stock rotation, cashing up and banking.
- Barista/Shift Leader at Government Legal Department, formerly TSOL, working in a small team.
Barista/General Assistant
Baxterstorey
03.2012 - 12.2014
- Company Overview: Barista/General Assistant at Sotheby's, providing customer service and hospitality.
- Duties varied within The Sotheby's Canteen, from customer service operations, coffee making, deli-operation, stock rotation, hospitality, fine dining, basic computer skills, dealing with client needs and desires, daily cleaning and presentation.
- Helped with promotions, money management, ensuring customer and client satisfaction and offering the best service to all internal members of staff at Sotheby's and to all visitors and clients within Sotheby's.
- Working for Sotheby's has been a true pleasure and a joy, everyone in the building and company were extremely pleasant and a joy to serve and know.
- Barista/General Assistant at Sotheby's, providing customer service and hospitality.
Barista/Coffee Master/Supervisor
Starbucks
London, Clapham Junction
07.2011 - 03.2012
- Coffee Master, training with new Baristas and competing in the Barista Olympics.
Supervisor/Shift Leader
Costa Coffee
Leeds
07.2010 - 03.2011
Assistant Manager
Coffee Republic
Leeds
06.2008 - 01.2009
Barista/Coffee Master
Starbucks
Leeds
08.2006 - 06.2008
Education
Journalism - Print Based Media
Leeds Metropolitan University
Leeds /2008 - /2011
Skills
- Managing store layouts
- Crisis management capabilities
- Adaptable communication style
- Supply chain understanding
- Sales target achievement
- Retail trends awareness
- Visual display planning
- Digital marketing tools
- Staff scheduling experience
- Budgeting and accounting
- Business administration
- Visual merchandising
- Financial reporting
- Training and Development
- Complaint resolution
- Finance management
- Employee mentoring
- Brand Promotion
- Budget allocation
- Operational efficiency
- Retail staff training and development
- Delegating tasks
- Staff performance management
- KPI management
- Performance monitoring
Timeline
Retail Supervisor
Baxterstorey
05.2024 - 01.2026
Retail Team Leader
Baxterstorey
08.2023 - 05.2024
Front Of House Supervisor
Baxterstorey
11.2020 - 08.2023
Barista/Shift Leader
Baxterstorey
09.2019 - 10.2020
Barista/Shift Leader
Baxterstorey
01.2015 - 09.2019
Barista/General Assistant
Baxterstorey
03.2012 - 12.2014
Barista/Coffee Master/Supervisor
Starbucks
07.2011 - 03.2012
Supervisor/Shift Leader
Costa Coffee
07.2010 - 03.2011
Assistant Manager
Coffee Republic
06.2008 - 01.2009
Barista/Coffee Master
Starbucks
08.2006 - 06.2008
Journalism - Print Based Media
Leeds Metropolitan University
/2008 - /2011