Holly Simpson
Hemel Hempstead,Hertfordshire
Summary
Highly organised and service-focused manager with over six years of management experience leading teams and overseeing the daily operations of busy hospitality venues. Skilled in coordinating multiple priorities, maintaining high standards, and delivering exceptional service in fast-paced environments. Recognised for professionalism, strong attention to detail, and the ability to anticipate needs while maintaining a calm and efficient approach under pressure. Trusted to handle sensitive matters with discretion and professionalism. A proactive and adaptable individual with a strong work ethic, excellent communication skills, and a willingness to learn and take on new challenges.
Overview
6
6
years of professional experience
Work history
Assistant manager
The Marchmont Arms
Hemel Hempstead, Hertfordshire
2022.06 - Current
- Handled stock control duties diligently preventing overstocking or shortages.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Maintaining confidentiality and professional boundaries
- Ability to prevent issues before they occur and provide solutions
- Implemented promotional strategies for increased footfall during holiday seasons.
- Managed daily operations to ensure smooth running of the shop floor.
- Handled customer complaints effectively, restoring trust in our brand.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided support to manager during audits, ensuring accurate reports.
Food and beverage manager
Holiday Inn Hotel
Hemel Hempstead, Hertfordshire
2020.06 - 2022.05
- Mediated customer complaints with tact and professionalism, preserving the establishment's reputation.
- Fostered a positive work environment that encouraged teamwork and improved morale amongst staff members.
- Trained new staff members on company policies, ensuring consistent service standards.
- Oversaw all operations for smooth service during peak hours.
- Worked closely with event coordinators to successfully host private functions such as birthdays or corporate parties.
Education
5 GCSEs and 3 A-levels -
Ashlyns
Berkhamsted, HertfordshireSkills
- Effective delegator
- Time management
- Customer Service
- Team Leadership
- Multitasking
- Adaptability
- Trustworthy
- Discretion and confidentiality
Timeline
Assistant manager
The Marchmont Arms
2022.06 - Current
Food and beverage manager
Holiday Inn Hotel
2020.06 - 2022.05
5 GCSEs and 3 A-levels -
Ashlyns