Driven professional with knack for leadership, problem-solving and achieving KPIs. Bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment to keep staff morale high and promoting employee engagement
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Manager
Enterprise Rent-A-Car
Reading/Hemel Hempstead/Watford
2023.02 - Current
Delegated tasks to team members efficiently improving overall productivity and personal development
Coordinated with management on operational issues providing solutions for better efficiency.
Monitored sales performance regularly adjusting strategies as required.
Ensuring KPIs are constantly monitored and aid employees in reaching consistently in hitting personal KPIs
Implementing cost control plans to drive profitability
Performing robust marketing plans to push growth in the business
Building and maintaining relationships with Dealerships/Bodyshops to ensure strong and mutually beneficial relationships
Developing and empowering employees to develop their skills to become managers in their own right and provide tailor-made training regiments to drive personal improvement within the team
Management Trainee
Enterprise Rent-A-Car
Slough, Berkshire
2022.01 - 2023.02
Utilised comprehensive training to enhance problem-solving abilities.
Implemented innovative ideas, fostering creativity within the team.
Improved customer satisfaction with proactive issue resolution.
Supported senior management in strategic planning and decision making.
Tracked personal KPIs to assess operational performance and implement actionable improvements.
Showroom Advisor
B&Q Ltd
2018.12 - 2021.12
Working in an effective team in order to achieve departmental targets
Responsible for designing kitchens and bathrooms for customers using specialist software (“Spaces”)
Deal with large-scale transactions, both one-off and finance dealings, in the store and maintaining good relations with customers post-purchase to make sure everything is in order
Making sure product knowledge is all up to date to ensure reliable and effective communication
Assist and guide newer members of staff on company procedure as well as familiarising them with software and training.
Sales Advisor
Curry's PC World
2015.10 - 2017.07
Responsible for achieving personal KPI to ensure departmental targets are met
Ensuring all training modules are done including finance systems
Liaise with the warehouse team to ensure that physical products matched stock checks.
Regularly perform services such as “Set-Up” and “Customisation” of customers products
Sales Assistant
Matalan Ltd
2014.10 - 2015.10
Keeping department clean by folding clothes and returning clothes from fitting rooms
Handling customer relations by dealing with complaints from customers
Helping customers find clothes in different sizes and working with the stockroom team
March 19 – April 19: External Pipe Climber Project (Team Member/Group of 5/2 months) – Grade B, The aim was to design, build and test a device to climb the outside of a piece of 15mm copper pipe lifting an increasing load in the form of a chain. Tested by measuring the time it takes to go up and down the pipe, Taught myself to use AutoCAD (design software) in order to create a technical drawing of an initial idea of the pipe climber, Contributed to the parts ordering and assembly alongside the testing process, Achieved the best time across the year group and qualified for the IMechE challenge to go up against the other universities., January 19 – February 19: Land Rover Chassis Project (Team Member/Group of 5/2 months) – Grade B, Aim was to design, build and test a suitable Land Rover scale model using a balsa wood truss construction to fit a test rig, Used software SW Truss to enable myself to create a fully constrained (following m+3=2j) truss structure that would take the load supplied., Liaised with team members to decide on which design to pick depending on overall strength and rigidity of the system whilst remaining in the parameters given., Assembled the truss structure with the balsa wood provided to create the chassis and reinforce points of importance, December 18 – January 19: Multidisciplinary Project (Team Leader/Group of 5/1 week) – Grade B+, The objective was to design, build and demonstrate an automated robot (Mindstorms Lego NXT robot) to travel in a straight line for 3 metres from the beginning line and automatically stop once its past the finishing line., Taught myself how to code using the programme provided from the robot to control its movement., Contributed to designs for how the overall structure of the robot and suggested a 4-legged approach as opposed to a 2-legged approach., Learnt how to effectively communicate with team members to ensure all tasks were done efficiently by delegating the tasks to those best suited for the task.