Holly Ozolnieks
Birmingham,England
Summary
Friendly and reliable, equipped with exceptional customer service skills and strong ability to work in fast-paced environments. I can demonstrate proficiency in communication and teamwork which is vital for ensuring seamless operations. I am ready to contribute positively to any tasks presented to me . I’m a loyal employee with solid understanding of training and mentoring employees , but can also work on tasks individually.
Overview
4
4
years of professional experience
4
4
years of professional experience
Work history
Social Club glass collector
Birmingham
10.2021 - 05.2022
- As my first job this really improved my confidence level as well as my social skills. It opened me up to the working world as well as helping me with money management at such a young age.
- I handled high-pressure situations calmly, resulted in minimal complaints.
- Cleaned dining area regularly, provided a pleasant atmosphere for customers.
- Participated actively in training sessions, improved product knowledge and skills.
- Collected and organised glasses for efficient cleaning process.
- Assisted in inventory management, ensuring sufficient availability of clean glassware at all times.
- Improved atmosphere of establishment with regular upkeep and tidying tasks.
- Furthmore, I built relationships with our regular customers.
Fast food employee
Birmingham
08.2023 - 09.2024
- Going from a small family owned Social Club to a popular Fish and Chip shop was quite the step up. I was thrown into the deep end on multiple occasions as my first trial shift was on a busy friday night.
- I collaborated with kitchen staff to expedite food preparation process and giving them my help when needed.
- Prepared food orders accurately to ensure customer satisfaction.
- Followed health and safety regulations strictly, enhanced workplace environment.
- Offered timely assistance to colleagues when needed, covering shifts and swapping to help them with their day to day lives. As we were such a small team, teamwork definitely was a huge factor.
- Maintained clean work area for better efficiency and hygiene, even completing overtime to finish more cleaning tasks.
- Worked efficiently during peak hours to meet customers' expectations, especially on fridays and saturdays.
- Packaged take-away orders carefully to prevent spillage or damage during transport.
- Managed cash register, maintained accuracy in all transactions.
- Enhanced customer loyalty with friendly and quick service. Certain customers even admitting they love coming to the establishment because of our “ family like” relationship.
- Greeted every customer warmly on arrival leading positive first impressions.
Catering assistant
John Lewis
Solihull
09.2024 - Current
- As my first serious full-time job after finishing Alevels, this taught me many new skills. Time management, multi-tasking , teamwork and especially being a leader. It’s also helped me discover new skills within the kitchen and also start new relationships.
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary. Furthermore, I have completed numerous phone calls to our technicians regarding fixing equipment.
- Assisted in training new staff members, fostering a supportive work environment. With such a strong company like John Lewis there are certain standards that have to be taught. As an individual with hospitality experience I have taken it upon myself to train new members of staff, trying to make them more comfortable and feel less intimidated.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Provided excellent customer service, ensuring guest satisfaction. I have had good reviews from customers going to management and have also been used as an example as an “ excellent catering assistant “.
- Executed food preparation tasks efficiently to meet dining deadlines. I have worked in the kitchen, preparing all the food for our servers .
- Upheld presentation standards by arranging food items attractively on serving trays and tables. Coming into work before the shop opens to rearrange products and setting up counters.
- Set up dining areas for special events, improving the overall ambiance. In December 2024, me and a few of my colleagues participated in “ Tea with Santa”. This involved coming in early to work to set up , decorating and preparing. We also had to work with children, feeding them, entertaining them and even helping out parents . Time management was also a huge part in this as we had to make sure everything was ready before a session due to the volume of participants, this included making batches of hot chocolate, setting up cakes, and giving out their picked items.
- Collaborated with other team members for smooth catering operations during events. Having to work as a team to give the customer the best possible service.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens. Many times I have talked customers through the menu, using the allergen folder to explain certain items.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- John lewis has a high level of standards and with that I have learnt how to have a certain etiquette and level of understanding to the customers, using the older demographic as an example. Not using slang, and having a high level of understanding and knowledge.
Education
GCSEs -
Archbishop Ilsley Catholic School
BirminghamA-Levels - English Literature, Sociology and Psychology
Solihull Sixth Form College
Solihull Skills
- Communication skills
- Great organisation
- Teamwork skills
- Multitasking
- Baking fundamentals
- Sense of urgency
- Customer Service
- Event setup
- Barista training
- Energy levels
- Resilience under pressure
- Basic numeracy for inventory
Abit about me
I’m a people person, I love to chat as i’m a friendly individual who loves getting to know people. I have a lot of loyalty and will always help people when needed and necessary. Im looking to gain new experience and learn some new skills that can help me in life .
Accomplishments
Dofe Award- both Bronze and Silver.
In brief, this helped massively with communication and navigational skills .
Timeline
Catering assistant
John Lewis
09.2024 - Current
Fast food employee
08.2023 - 09.2024
Social Club glass collector
10.2021 - 05.2022
GCSEs -
Archbishop Ilsley Catholic School
A-Levels - English Literature, Sociology and Psychology
Solihull Sixth Form College
Timeline
Catering assistant
John Lewis
09.2024 - Current
Fast food employee
08.2023 - 09.2024
Social Club glass collector
10.2021 - 05.2022
GCSEs -
Archbishop Ilsley Catholic School
A-Levels - English Literature, Sociology and Psychology
Solihull Sixth Form College