Darcy Richards
Liverpool
Summary
I posses experience in care, support, and sales roles have fostered strong interpersonal skills and a passion for enhancing customer experiences. Proven ability to connect with diverse age groups, ensuring personalized service that meets individual needs. Background in fast-paced environments demonstrates adaptability and a commitment to continuous skill development. Eager to build on my expertise in customer-focused settings, particularly in the coffee industry, to create memorable experiences for clients and ensure all are beyond satisfied with their experiences, whilst I also grow my skillset.
Overview
9
9
years of professional experience
Work History
Glass Collector
Mitchells & Butlers
Liverpool
10.2018 - Current
- Engaged with customers in a polite and professional manner, fostering a welcoming atmosphere.
- Collected empty glasses and plates from tables to ensure cleanliness for next customers.
- Wiped down tables thoroughly to maintain a welcoming and clean atmosphere.
- Placed glasses into correct storage units after cleaning, keeping areas organised and efficient.
- Removed rubbish and recycling regularly to keep workspaces neat and clean.
- Replenished cutlery and condiments as needed for guest convenience.
Tactical Resource Co-ordinator
MJ Quinn
Liverpool, Merseyside
05.2024 - 05.2025
- Acted as the first point of contact for existing and prospective clients.
- Raised job requests, addressing both urgent and long-term projects.
- Identified and resolved actions needed for project completion within allocated timeframes.
- Utilised teamwork to manage and work proactively to ensure all tasks are resourced and ensure field productivity was kept at a high standard.
- Professionally handling a high number of emails and delivering inbound and outbound calls with customer care.
- Collaborated with NHS Merseycare, National Museums, and Greater Manchester Police to support project goals.
- Directed daily operations to achieve maximum efficiency and productivity.
Supervisor
Admiral Slots
Liverpool
08.2022 - 01.2024
- Handled cash transactions efficiently to ensure accurate payments.
- Informed customers about weekly and new promotions to enhance their experience.
- Gave clear staff instruction to achieve production output.
- Provided food and drink options available on site to ensure customer satisfaction.
- Supported customers by fostering a friendly environment for social interaction.
- Ensured high standards of cleanliness and hygiene during shifts.
- Gave clear and precise staff instruction to achieve production output.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Checked identification to maintain safeguarding protocols for underage customers.
- Monitored customer wellbeing and offered assistance to vulnerable individuals appropriately.
Barista
Rubens coffee LTD
Liverpool, Merseyside
03.2022 - 06.2022
- Supported operations in a fast-paced central city cafe by remaining calm under pressure.
- Ensured cleanliness by regularly sanitising surfaces and equipment.
- Prepared a variety of bespoke hot and cold drinks with attention to detail for customer satisfaction.
- Maintained a positive and friendly attitude when interacting with customers.
- Adapted to stressful situations to enhance my personal skill set and resilience.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Greeted and connected with every customer, recommending drinks and pastries.
Barmaid/Cleaner/Receptionist
iStay & Tres Liverpool
Liverpool
03.2021 - 01.2022
- Executed cleaning operations in luxury apartments, ensuring high standards of hygiene and presentation.
- Performed tasks such as changing beds, hoovering, mopping, and deep cleaning bathrooms.
- Addressed customer needs by stocking essential items in apartments to ensure satisfaction.
- Assisted in bar operations during weekends, greeting customers and taking orders efficiently.
- Processed payments and verified identification to maintain safety and compliance.
- Followed bar opening and closing procedures effectively to ensure smooth operations.
- Provided warm welcomes to new customers, guiding them to their apartments and ensuring readiness.
- Responded to customer queries promptly to enhance overall experience.
- Kept bar stocked and organised for easy access and quick service to customers.
- Served customers with a warm, welcoming attitude, enhancing their overall experience.
- Handled customer complaints with professionalism, resolving issues to their satisfaction.
Sales Assistant
Matalan Huntcross
Liverpool
10.2018 - 08.2020
- Maintained tidiness of store and removed any items from floor for health and safety compliance.
- Organised clothing by size and ensured items were in correct locations for customer accessibility.
- Replenished stock as necessary and assisted customers in locating items or checking availability in stock room.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
Waitress
True Food Café
Childwall
06.2017 - 06.2018
- Job finished due to café closing down and business going to delivery only.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Created and bottled healthy smoothies and also assisted in delivery to customers doors.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained safe hygiene and food handling standards for full compliance.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
Education
Psychology, Sociology and Health and Social (A-Level) -
St Julies Catholic High School
Liverpool, UK06-2020
L2 PDE -
Realise Education
Liverpool City Centre, Merseyside02-2025
L1 Preparing to Work in Schools -
Realise Education
Liverpool02-2025
Support work in schools and colleges (Level 2) -
Realise Education
Liverpool City Centre, Merseyside02-2025
Skills
- Childcare management
- Leadership abilities
- Communication skills
- Customer service and support
- Phone etiquette
- Cash handling and cashiering
- Administrative tasks
- Information technology
- Data entry
- Retail sales experience
- Cleaning services
- Bartending skills
Custom Section
A-Level or equivalent
Personal Information
- Total Experience: 4
- Customer Service
- Human Resources
- Personal Care & Home Health
- Retail
Timeline
Tactical Resource Co-ordinator
MJ Quinn
05.2024 - 05.2025
Supervisor
Admiral Slots
08.2022 - 01.2024
Barista
Rubens coffee LTD
03.2022 - 06.2022
Barmaid/Cleaner/Receptionist
iStay & Tres Liverpool
03.2021 - 01.2022
Glass Collector
Mitchells & Butlers
10.2018 - Current
Sales Assistant
Matalan Huntcross
10.2018 - 08.2020
Waitress
True Food Café
06.2017 - 06.2018
Psychology, Sociology and Health and Social (A-Level) -
St Julies Catholic High School
L2 PDE -
Realise Education
L1 Preparing to Work in Schools -
Realise Education
Support work in schools and colleges (Level 2) -
Realise Education