Holly Nash

Delivered tailored support for pupils with autism spectrum disorder to access the curriculum, foster independence, and manage emotional and sensory needs through 1:1 and small group interactions under teacher guidance.

• Assisted SEN students in developing independence and life skills through structured activities and tasks.
• Supported the emotional well-being of SEN students by being an approachable and understanding presence.
• Promoted positive behaviour through the implementation of reward systems tailored to individual needs.

• Leveraged knowledge of products and features to offer tailored recommendations to customers.
• Listened to customer needs and preferences to deliver targeted advice, enhancing sales opportunities.
• Promoted current services and offers using expert product knowledge.
• Answered customer enquiries with excellent customer service skills.
• Executed efficient operations during peak trading hours to optimise customer service.

• Maintained compliance records to ensure accuracy and adherence to regulations.
• Reported on compliance performance to senior management.
• Responded to compliance queries, providing timely updates on regulatory changes.
• Developed training materials to educate employees on regulations and consequences of non-compliance.

• Exceeded sales and retention targets through personal and team accountability.
• Maximised customer retention by upselling and cross-selling, enhancing customer loyalty.
• Engaged at-risk customers using focused selling strategies to reduce churn risk.
• Converted churned customers with targeted value-add promotions, reinstating long-term relationships.