Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Hoi Ching, Zena Louie

Manchester,Trafford

Summary

Dedicated professional with expertise in safe manual handling, visual display arrangement, and stock replenishment techniques. Demonstrates excellent memorisation and critical evaluation skills, ensuring efficient product location memorisation and accurate record keeping. Resilient under pressure with a positive attitude, clear communication, and compassionate interaction. Committed to maintaining workplace privacy and cleanliness through effective cleaning and sanitising procedures. Aspires to leverage skills in time efficiency and emotional resilience to contribute positively to organisational goals.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Volunteer shop assistant

Dunham Massey National Trust
Manchester, Trafford
07.2022 - 07.2025
  • Restocked shelves timely to guarantee availability of merchandise at all times.
  • Ensured stock rotation to maintain freshness of products on display.
  • Managed till operations for smooth transaction process.
  • Provided excellent customer service, resulted in positive feedback from shoppers.
  • Offered assistance to elderly or less able customers for compassionate shopping experience.
  • Enhanced customer service by assisting shoppers in product selection.
  • Maintained clean shop floor for impressive presentation of products.
  • Increased product visibility, organised shelves neatly and efficiently.
  • Supported store supervisor to ensure daily tasks completed on time.
  • Assisted with window displays to attract potential customers.

Shadowing

Companion Care Salford
Manchester
07.2024 - 07.2024
  • Observed and learned under the supervision of a licensed veterinarian, asking questions and incorporating feedback.
  • Gained practical insight into medical procedures, animal handling, and diagnostic processes.
  • Assisted with routine clinic tasks, ensuring accuracy and efficiency in day-to-day operations.
  • Quickly adapted to new skills and applied them to improve workflow and productivity.
  • Maintained a professional, friendly, and helpful attitude toward staff, clients, and animals.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.

Education

GCSEs -

Broadoak School
Manchester
04.2021 - 09.2023

Ashton On Mersey Sixth Form
Manchester
09.2023 - 07.2025

Skills

  • Safe manual handling
  • Visual display arrangement
  • Excellent memorisation
  • Stock replenishment techniques
  • Item pricing and tagging
  • Personal organisation
  • Basic computer literacy
  • Cleaning and sanitizing procedures
  • Workplace privacy
  • Product location memorization
  • Resilient under pressure
  • Clear communication
  • Stock rotation
  • Positive attitude
  • Compassionate communication
  • Emotional resilience
  • Time efficiency
  • Record keeping accuracy
  • Critical evaluation
  • Calm under pressure

Languages

English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent

Affiliations

I am interested in fitness and enjoy spending my free time hiking. With the pressures of modern life, I believe maintaining good mental health is essential, as it enhances both my work performance and punctuality. Spending time outdoors, connecting with nature, and exercising regularly have greatly improved my mental well-being and played an important role in helping me manage stressful situations.

Timeline

Shadowing

Companion Care Salford
07.2024 - 07.2024

Ashton On Mersey Sixth Form
09.2023 - 07.2025

Volunteer shop assistant

Dunham Massey National Trust
07.2022 - 07.2025

GCSEs -

Broadoak School
04.2021 - 09.2023
Hoi Ching, Zena Louie