Summary
Overview
Work history
Education
Skills
References
Timeline
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Hermione Smith

Bicester,Oxfordshire

Summary

Hardworking and adaptable professional with strong communication, problem-solving, and multitasking skills. Performs well under pressure, works effectively both independently and in teams and is committed to providing outstanding service and achieving positive outcomes for customers and the organisation.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

Retail sales assistant

Marks and Spencer
Bicester, Oxfordshire
11.2021 - Current
  • Assisted customers with product selection and handled multiple tasks during busy periods, providing relevant information about availability, pricing, and promotions to meet the customers needs effectively.
  • Maintained up-to-date knowledge of current promotions, refund guidelines and payment options, giving customers reliable and confident advice.
  • Processed transactions accurately using point-of-sale system while ensuring compliance with company policies.
  • Frequently entrusted with leadership responsibilities, supporting team coordination and tasks typically handled by managers during busy shifts, demonstrating reliability and initiative.
  • Part of the Fire Safety team and trained First Aider, demonstrating responsibility for staff and customer wellbeing.

Animal care volunteer

Blue Cross
Burford, Oxfordshire
12.2022 - 05.2023
  • Managed the small animal unit independently on days when the team was short-staffed, demonstrating responsibility and reliability.
  • Trusted to handle larger, more challenging dogs, showing confidence and composure in demanding situations.
  • Performed daily tasks including feeding, exercising, and socialising up to 10 animals a day, demonstrating strong organisation, multitasking, and time management.
  • Collaborated effectively with staff and volunteers to ensure smooth daily operations, demonstrating teamwork and reliability.

Education

NVQ Level 3 - Animal Management

Abingdon and Witney college
Abingdon, Oxfordshire
09.2021 - 06.2023

GCSEs -

Magdalen college school
Brackley, Northamptonshire
09.2015 - 06.2020

Skills

  • Confident communicator
  • Problem solving
  • Ability to keep composure under stressful situations
  • Initiative, independence & leadership
  • Teamwork / cooperation
  • Organisation & multitasking
  • Adaptability
  • Time management

References

References available upon request.

Timeline

Animal care volunteer

Blue Cross
12.2022 - 05.2023

Retail sales assistant

Marks and Spencer
11.2021 - Current

NVQ Level 3 - Animal Management

Abingdon and Witney college
09.2021 - 06.2023

GCSEs -

Magdalen college school
09.2015 - 06.2020

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Hermione Smith