Hemangkumar Vyas
Summary
Compassionate caregiver specialising in elderly support, focused on dignity preservation and effective complaint resolution. Experienced in care planning and progress note keeping, with foundational knowledge in physiotherapy. Committed to enhancing clients' quality of life while ensuring confidentiality and addressing challenging behaviours.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Customer trading assistant
Sainsbury's
London
2025.05 - Current
- Assisted with stock replenishment by moving heavy roll cages from warehouse to shop floor to stock shelves with food, clothing, and general merchandise.
- Supported quality control by checking 'sell-by' and 'use-by' dates across produce and dry goods, rotating stock and removing expired items.
- Maintained housekeeping by ensuring aisles remained clear, tidy, and clutter-free to create a safe, visually appealing environment for customers.
Health Care Assistant
Apollo Home Services Ltd
2024.12 - 2025.03
- Delivered a high standard of holistic care to patients to promote equality and dignity.
- Provided support with patient hygiene, comfort, nutrition, and mobility, while monitoring and reporting changes in condition.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted nursing staff in managing care for incontinent patients, enhancing continence care practices.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Collaborated with physicians to establish at-home medication guidelines, educating patients and families on proper medication administration to ensure adherence.
- Supported the needs of 900+ residents under long-term care.
Customer Assistant
Puja Medical Ltd
2023.09 - 2024.11
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
CTC Analyst (United States Of America)
ENVISION BUSINESS SOLUTION PVT. LTD
2022.06 - 2023.08
- Calculating LTV, CLTV, HCLTV, DTI, and HTI metrics.
- Cleared loan conditions to ensure compliance with lender guidelines.
Defined conditions to meet lender requirements accurately. - Managing conventional programme loans.
- Analyzed complex data sets to identify trends, driving strategic business decisions.
- Verified employment history and deposit information for accuracy.
Reviewed appraisal report to ensure compliance with standards.
Process Analyst (United States Of America)
SOLUGENIX INDIA PVT. LTD.
2022.02 - 2022.05
- Evaluated comprehensive financial documents to determine borrower creditworthiness, and risk levels for mortgage applications.
- Assessed applications to ensure adherence to loan-to-value (LTV) and debt-to-income (DTI) policy guidelines.
- Performed risk assessments on mortgage applications, pinpointing potential red flags, and inconsistencies.
- Evaluated financial statements, credit reports, and income documentation to determine loan viability.
- Analyzed property valuations and surveys to guarantee precise loan-to-value calculations.
Operations Officer (India)
HDFC LTD
2020.02 - 2022.02
- Assessed operational staff levels, implementing changes to meet performance and budget targets.
- Remained calm and effective under pressure, responding to and resolving incidents quickly and appropriately.
- Provided professional customer support, facilitating access to desired products and enhancing customer satisfaction.
- Completed paperwork to required standards, correcting errors independently to ensure accuracy and compliance.
- Organised and updated office documentation and filing system for efficient access and retrieval.
Education
Master Of Commerce
J G College Of Commerce, Gujarat University
AhmedabadBachelor of commerce
HA College Of Commerce, Gujarat University
AhmedabadManagement
Msc International Business Management
City of London 2025.05 - 2026.05
Skills
- Customer service
- Complaint resolution
- Data entry accuracy
- Sales strategy
- Product knowledge
- Maintain confidentiality
- Privacy management
- Elderly care support
- Dignity preservation
- Behaviour management
Languages
English
Hindi
Certification
- Certificate of care giving
- US Mortgage underwrite certified
- Advance excel Certified
- Knowledge of Digital Marketing
- Knowledge of advance AI using advance excel
- Customer Service Excellence certificate
Hobbies and interests
- I would like to running every day and from last 6 months i have completed 3 half marathon in India.
- I like the excel, innovate and change in organization
Career goals
- Establish myself as a subject matter expert in my industry and lead strategic initiatives at a senior management level
Hobbies and Interests
- I like the excel, innovate and change in organisation
Languages
English, Gujarati, Hindi
Timeline
Customer trading assistant
Sainsbury's
2025.05 - Current
Management
Msc International Business Management
2025.05 - 2026.05
Health Care Assistant
Apollo Home Services Ltd
2024.12 - 2025.03
Customer Assistant
Puja Medical Ltd
2023.09 - 2024.11
CTC Analyst (United States Of America)
ENVISION BUSINESS SOLUTION PVT. LTD
2022.06 - 2023.08
Process Analyst (United States Of America)
SOLUGENIX INDIA PVT. LTD.
2022.02 - 2022.05
Operations Officer (India)
HDFC LTD
2020.02 - 2022.02
Bachelor of commerce
HA College Of Commerce, Gujarat University
Master Of Commerce
J G College Of Commerce, Gujarat University