SAYED AMDAD ULLAH
Customer Service
London,UK
Summary
An optimistic professional and committed to customer service with excellent communication and interpersonal skills. Working as a customer service team member and skilled in customer relations, resolving complaints, and managing diverse sales functions with sets of endeavours. Have a strong mindset to work through team collaboration and innovation to always learn and grow. Consistent with delivering the best-quality work and exceeding expectations in a challenging role combining skills, experience, and passion to make me an asset to the organization.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer Trading Assistant
Sainsbury's Supermarkets Ltd.
London, UK
01.2022 - Current
- Monitoring inventory for accurate stock levels, checking regular stocks, confirming timely replenishment of shelves to fulfil customer needs, and controlling out-of-stock conditions
- Helping execute merchandising plans and product displays according to guidelines, promotional placements, and ensuring that shelves are full of stocks and visual for customers to buy
- Deliver excellent customer service by helping with responding to customer inquiries, offering recommendations, and professionally addressing customer concerns & complaints to ensure seamless customer experience
- Assist managers in processing orders and receiving new stocks, checking accuracy, quality & quantity, and timely restocking of shelves for the customers
- Cooperate in implementing price changes, promotions, and markdowns according to the management plan
- Checking accurate pricing & promotional indication in the whole store to maximize sales and revenue
- Clear understanding of the company's products & services to address customer inquiries correctly and give relevant information to provide appropriate service to the customers.
Education
Master of Science - International Business Management
London South Bank University
London, UK 09.2021 - 01.2024
Bachelor of Business Administration - Marketing
International Islamic University Chittagong
Bangladesh 03.2013 - 02.2017
Skills
- Experienced in customer service role with effective verbal & written communication skills, clear understanding of customer needs, and active listening to address customers' concerns
- Acknowledge empathy to customers, show patience while facing challenging situations, and superior to understand customers' mindsets to address their concerns profoundly
- Have skills in problem-solving to resolve customers' complaints effectively by following consultative techniques and securing their satisfaction
- Strong interpersonal skills to connect with customers deeply, demonstrate professionalism and interact with a friendly approach
- Managing diverse sales functions with focusing attention to detail
- Effective time management skills in customer service which includes to respond multiple tasks and inquiries simultaneously
- Prioritizing tasks based on importance, managing workload efficiently, and ensuring customer expectations in timely support
- Collaborating with management or different departments and supporting colleagues within a team to ensure seamless customer experience and overall productivity
- Have proficient skills in MS Office applications and other essential browsing
- Focused on fostering trust and loyalty with prioritized valued customer relations
Certification
- TQUK Level 3 Award in Emergency First Aid at Work (RQF), greencross GLOBAL, 10/20/2023, 10/29/2026
- Food Allergy and Intolerance Training, Food Standards Agency, UK, 03/27/2023
- Health & Safety and Food Safety for Hospitality Operators, Udemy, 03/22/2023
Timeline
Customer Trading Assistant
Sainsbury's Supermarkets Ltd.
01.2022 - Current
Master of Science - International Business Management
London South Bank University
09.2021 - 01.2024
Bachelor of Business Administration - Marketing
International Islamic University Chittagong
03.2013 - 02.2017
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