Joanna Lionel
Ilford,Redbridge
Summary
Adaptable professional with a strong ability to thrive in diverse environments. Proven track record of working independently and collaboratively within teams. Committed to continuous learning and applying new skills effectively in the workplace.
Overview
19
19
years of professional experience
Work history
Customer trading assistant
Sainsbury's
Holborn, Camden
2016.07 - Current
- Assisted customers with purchases, queries, and concerns to ensure satisfaction.
- Delivered exceptional customer service to foster a positive shopping experience.
- Collaborated with colleagues to consistently achieve sales targets.
- Ensured compliance with safety and legal standards at all times.
- Managed customer transactions, resolved issues, and processed returns efficiently.
- Maintained a clean and organised store environment to enhance customer appeal.
Voluntary Support Assistant
Peabody children's centre
Ilford, Redbridge
2013.05 - 2013.12
- Conducted thorough risk assessments to identify potential issues.
- Assisted family support officers in case management and service delivery.
- Engaged with vulnerable families to provide essential support and resources.
- Delivered accurate information and advice to enhance understanding of available services.
Volunteer support worker
Victim Support
Ilford, Redbridge
2008.09 - 2011.06
- Conducted home visits to establish rapport with victims.
- Completed detailed case reports to document findings and actions.
- Liaised with external organisations to coordinate support services.
- Followed up on cases to ensure effective resolution and assistance.
Voluntary Advisor
Citizens Advice Bureau
Ilford, Redbridge
2007.01 - 2007.06
- Provided assistance to individuals facing housing challenges.
- Advised clients on employment rights and tribunal processes.
- Guided clients in managing debt effectively.
Education
Customer service (El3) -
learndirect
Ilford, Redbridge 2014.06 - 2014.06
ECDL certificate in ICT level 2 -
learndirect
Ilford, Redbridge 2014.02 - 2014.02
Children,s centre in house training
Ilford, Redbridge 2013.02 - 2013.03
victim support in house training
Gants Hill, Redbridge 2011.01 - 2011.01
Skills
- Communication and interpersonal skills
- Problem solving and conflict resolution
- Time management and multitasking
- Customer service and relations
- Team collaboration
Timeline
Customer trading assistant
Sainsbury's
2016.07 - Current
Customer service (El3) -
learndirect
2014.06 - 2014.06
ECDL certificate in ICT level 2 -
learndirect
2014.02 - 2014.02
Voluntary Support Assistant
Peabody children's centre
2013.05 - 2013.12
Children,s centre in house training
2013.02 - 2013.03
victim support in house training
2011.01 - 2011.01
Volunteer support worker
Victim Support
2008.09 - 2011.06
Voluntary Advisor
Citizens Advice Bureau
2007.01 - 2007.06