Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Helena Dawson

London ,Wandsworth

Summary

I am an energetic, motivated, and client-focused professional with a proven record of delivering excellent customer experiences in high-pressure environments. Currently a undergraduate committed to personal and professional development, with a background in architecture and design that supports a keen eye for property potential and presentation. Qualified as a Level 2 Ski Instructor at a young age, demonstrating the ability to learn complex skills rapidly and teach them effectively. Skilled communicator with a positive, persuasive approach and a natural ability to build trust and rapport. Highly organised and resilient, with the confidence to take initiative and solve problems. Now seeking a full-time role in an estate agency where I can combine my customer service strengths, property knowledge, and enthusiasm for helping clients make important decisions.

Overview

1
1
Certification

Work history

Bar staff member

Northcote Records
London , Wandsworth
04.2025 - 08.2025

•Delivered friendly, high-quality service to over 100 customers daily, ensuring repeat business and strong satisfaction scores
•Accurately processed payments and maintained precise financial records
•Managed large groups, demonstrating excellent time management and attention to detail
•Memorised extensive product information and menu options to guide customer choices effectively
•Adhered to health and safety standards, keeping the workspace organised and welcoming
•Collaborated effectively with other team members to ensure a positive experience for the customers


Education

A-Levels -

Cranleigh School
Cranleigh, Surrey
05/2023 - 07/2023

GCSEs -

Cranleigh School
Cranleigh, Surrey
05/2018 - 06/2018

Urban Planning

Newcastle University
Newcastle upon Tyne
09/2024 - 05/2025

Skills

Confident communicator and natural relationship-builder
Knowledge of property design and spatial awareness
Ability to learn new skills rapidly and teach others clearly
Tenacity and resilience under pressure
Strong organisation and multitasking
Effective listening and problem-solving
Positive, approachable attitude
Cash handling and accurate record-keeping
Full UK driving licence (Category B)

Affiliations

  • Drawing
  • Reading
  • Photography
  • Sport & Fitness
  • Cooking

Accomplishments

Work Experience 2022


  • Bank of America Merrill Lynch

The London Borough of Bromley, Civiv Centre, Bromley BR1 3UH - Organising files and ensured they were correctly ordered by date, maintaining accurate records. I also actively participated in group meetings and contributed to financial decisions.


  • Wunderman Thompson

Hampstead Road, London NW1 7QP - Created graphic advertisements for group meetings to show new products and ideas, helping to communicate concepts effectively. Additionally, assisted colleagues by revamping posters.


  • Cranleigh South House Charity Committee Prefect

Volunteering with care homes and gardening in Cranleigh School on Wednesdays

Certification

  • CSIA Certification - Level 2 Ski Instructor - Qualified at age 18; instructed a wide range of clients, demonstrating advanced technical knowledge, teaching skills, and strong responsibility


  • London Academy of music and dramatic art - grade 5


  • InvestIN Young Architect Programme June 2021 - Completed June 2021, gaining foundational knowledge of architecture, design principles, and property presentation


  • Cranleigh South House Charity Committee Prefect – led volunteering projects including care home visits and community gardening

References

References available upon request.

Timeline

Bar staff member

Northcote Records
04.2025 - 08.2025

A-Levels -

Cranleigh School
05/2023 - 07/2023

GCSEs -

Cranleigh School
05/2018 - 06/2018

Urban Planning

Newcastle University
09/2024 - 05/2025

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Helena Dawson