Summary
Overview
Work History
Education
Skills
Timeline
Generic

HELEN STOLWORTHY

Hutton,Essex

Summary

Experienced professional with a strong foundation in behaviour management, child safeguarding, and youth work, complemented by expertise in data analysis and behaviour pattern recognition. Proficient in solution-focused techniques, team collaboration, and public relations, with a proven ability to track attendance and deliver comprehensive evaluations and reports. Demonstrates initiative and leadership while ensuring compliance with the Health and Social Care Act and applying adult social care principles. Skilled in risk assessment within social care settings, legislative policy knowledge, and Microsoft Office proficiency to support effective decision-making. Dedicated to fostering safe environments and driving impactful outcomes through strategic planning and collaboration.

Offering strong communication and interpersonal skills, combined with knack for building relationships and fostering community engagement. Knowledgeable about coordinating events, managing social media platforms, and collaborating with diverse groups. Ready to use and develop organisational skills in role.

Overview

24
24
years of professional experience
1997
1997
years of post-secondary education

Work History

Adult Social Care Customer Engagement Officer

Southend on sea city council
Southend-on-Sea, Essex
10.2024 - Current
  • Delivered tasks with efficiency while adhering to daily responsibilities accurately.
  • Acquired essential skills that significantly boosted productivity and performance improvement.
  • Handled difficult situations adeptly to ensure outstanding customer service delivery.
  • Increased customer satisfaction through timely resolution of issues.
  • Exhibited punctuality and readiness each day for seamless operations.
  • Utilised Microsoft Word alongside software tools for precise communications.
  • Applied critical thinking skills to evaluate solutions and guide decisions.
  • Completed care act assessments in accordance with the Care Act 2014 guidelines.

Medical Officer

Beauchamps High School
01.2022 - 05.2025
  • Maintain up to date First Aid at Work Certificate and mental health first aid.
  • Responsible for day-to-day care of students and staff who are unwell/injured.
  • Daily record on log and in student's record in SIMS.net of time and number of Paracetamol (if given).
  • Contacting Parents/ hospital, call ambulance depending on the seriousness of illness/accident.
  • To complete and submit accurate accident forms for all appropriate incidents involving students, liaising with teacher witness/Head of Department as appropriate.
  • To assist all employees in the completion of accident forms where necessary.
  • To ensure the secure storage of medication for self-administration.
  • Oversee self/administration of appropriate drugs.
  • Administer Hypo-stop or oversee self-administration of adrenalin pen.
  • Assisting outside agencies with the care of students as required.
  • Ordering First Aid supplies.
  • Checking and restocking First Aid boxes regularly.
  • Holding, issuing and return of First Aid Kits, sick bags etc. for trips/outings and sports events.
  • Regularly maintain and update information of medical condition of students. Ensure information is circulated to relevant staff.
  • Organise First Aid training for colleagues.
  • To arrange qualified cover for planned periods of absence.
  • To be responsible for the collation of information and statistics regarding students visiting the Medical Room.
  • To be responsible for updating and managing, on a regular basis, the support staff in their First Aid training.
  • Budget holder for Medical.
  • To assist the PA to Headteacher in completing required risk assessments.

School Attendance Officer

The James Hornsby School
Laindon, UK
09.2019 - 09.2022
  • Company Overview: Laindon, Basildon, Essex
  • Supported families, pupils and schools in addressing and improving attendance, enforcing relevant legislation as required.
  • Supported staff and attendance officers in improving student outcomes and achievements through building relationships with parents and students.
  • Maintained up-to-date knowledge of attendance, absence management and pupil registration laws to aid education of schools and families.
  • Increased attendance and achievement by 10% on average through use of attendance and rewards for students, certificates and awards for improved attendance.
  • Offered advice and guidance at school attendance and family meetings to reduce absences in line with department targets.
  • Ensured thorough child safeguarding and welfare through diligent monitoring and risk assessments.
  • Identified and implemented innovative strategies for maintaining and growing school attendance.
  • Provided crisis intervention by helping clients find specialised therapists and conferred with experts in child psychology to determine optimal long-term solutions for children experiencing crises.
  • Collaborated with social services, referral sources, and other professionals, to meet student and parent needs.
  • Assessed and evaluated school services, offering improvement strategies to meet absence reduction targets.
  • Laindon, Basildon, Essex

Emergency Call Handler

Metropolitan Police Service
Bow, UK
09.2001 - 02.2015
  • Company Overview: Bow, London
  • Provided police staff with precise location, patient and incident information enabling smooth-running emergency response.
  • Provided compassionate advice and support to callers, communicating clearly and calmly throughout.
  • Supervised driver dispatching, route planning and vehicle tracking for drivers.
  • Monitored service response times to callers, aiming to reduce wait times in line with targets.
  • Improved through consistent hard work and dedication through personal training.
  • Reviewed routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Scheduled and dispatched daily roadside assistance calls based on caller locations and available employees.
  • Monitored service response times to callers, aiming to reduce wait times in line with force targets.
  • Coordinated and deployed ambulance resources effectively, to best meet service demands and provide swift patient care.
  • Bow, London

Education

GCSE - History Grade A, German Grade C, Maths Grade B, English Grade B, PE Grade A, Science Grade C, Religious Education Grade A, Home Economics Grade B, Drama Grade A, Business Studies Grade C

Hall Mead School
Upminster, HAVERING

Skills

  • Behaviour management
  • Child safeguarding and protection
  • Youth work
  • Data analysis
  • Behaviour pattern recognition
  • Solution-focused techniques
  • Microsoft Office proficiency
  • Team collaboration
  • Attendance tracking
  • Evaluation and reporting skills
  • Public relations expertise
  • Initiative and leadership
  • Legislative policy knowledge
  • Adult social care principles
  • Health and Social Care Act compliance
  • Risk assessment in social care

Timeline

Adult Social Care Customer Engagement Officer

Southend on sea city council
10.2024 - Current

Medical Officer

Beauchamps High School
01.2022 - 05.2025

School Attendance Officer

The James Hornsby School
09.2019 - 09.2022

Emergency Call Handler

Metropolitan Police Service
09.2001 - 02.2015

GCSE - History Grade A, German Grade C, Maths Grade B, English Grade B, PE Grade A, Science Grade C, Religious Education Grade A, Home Economics Grade B, Drama Grade A, Business Studies Grade C

Hall Mead School

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