Helen Ohara
Grantham,United Kingdom
Summary
Organised Support Assistant with strong communication and interpersonal skills, paired with willingness to learn and adapt quickly. Possesses background in customer service and administration, driven to deliver high quality service with consistent results.
Overview
23
23
years of professional experience
7991
7991
years of post-secondary education
Work history
Special Support Assistant
Priory Trust Federation
Grantham, Lincolnshire
04.2012 - Current
- Handled sensitive information discreetly; upheld company confidentiality policies.
- Dealt with correspondence, ensuring clear and effective communication throughout the organisation.
- Scheduled appointments, fostering efficient time management within the team.
- Worked with colleagues to complete necessary paperwork for meetings; supported efficient decision-making processes.
- Facilitated active learning environments with engaging teaching aids and resources.
- Led small group sessions for enhanced focus.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
- Prepared classroom materials to facilitate efficient lessons.
- Assisted in conducting assessments to determine student understanding of subjects.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Liaised between teachers and parents, maintaining open lines of communication.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Assisted in lesson planning for effective curriculum delivery.
- Supervised students in all areas including school trips and visits, helping to provide a safe, supportive environment.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Attended to younger children's basic physical needs and assisted in development of personal skills.
Bank Cashier
NatWest Bank
Grantham, Lincolnshire
09.2002 - 04.2012
- Recommended bank products to meet customer needs.
- Followed security procedures.
- Handled customer complaints effectively for enhanced reputation.
- Managed cash transactions for streamlined banking operations.
- Stayed current on banking regulations for compliance.
- Processed personal and business transactions.
- Developed relationships with clients for improved business growth.
- Maintained confidentiality to ensure client trust.
- Balanced daily accounts for accurate record-keeping.
- Enhanced customer satisfaction by providing excellent service.
- Kept tidy work area, enhancing bank's professional image.
- Conducted end-of-day reconciliation, ensuring financial accuracy.
- Assisted customers with queries, improving overall experience.
- Provided change and receipts promptly, increasing transaction speed.
- Operated cash machines smoothly to expedite processes.
- Optimised customer experience by providing demonstrations on banking platforms and software.
- Serviced and balanced ATM machines.
Education
Diploma in Nursery Nursing - Early Years Educator
CACHE
Grantham, Lincolnshire 09.1996 - 09.1998
GCSEs - Maths
AQA
Grantham, Lincolnshire 09.1998 - 06.2000
GCSEs - English Language
MEG
Grantham, LincolnshireGCSEs - English Literature
MEG
Grantham, LincolnshireGCSEs - French
MEG
Grantham, LincolnshireGCSEs - Home Economics
MEG
Grantham, LincolnshireSkills
- Highly organised
- Administrative proficiency
- Policy adherence
- Telephone etiquette
- Records management
- Attention to Detail
References
References available upon request.
Timeline
Special Support Assistant
Priory Trust Federation
04.2012 - Current
Bank Cashier
NatWest Bank
09.2002 - 04.2012
GCSEs - Maths
AQA
09.1998 - 06.2000
Diploma in Nursery Nursing - Early Years Educator
CACHE
09.1996 - 09.1998
GCSEs - English Language
MEG
GCSEs - English Literature
MEG
GCSEs - French
MEG
GCSEs - Home Economics
MEG
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