Summary
Overview
Work history
Education
Skills
Timeline
Volunteer

HELEN HOLLIS

Health and social care
LOUGHTON,Essex

Summary

Aspiring Family Support Worker seeks opportunity to assist children and young adults with achieving their potential. Works holistically to provide multi-level support to parents, families and peers. Engages participants through relationship-building and supportive communication to increase positive outcomes.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work history

CWDT Family Support Worker

Jack Byrne
Barkingside, Redbridge
04.2013 - Current
  • Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
  • Maintained accurate chronological records of work with families using software.
  • Provided written and electronic reports of conducted work adhering to policies and procedures.
  • Initiated and led parent support networks through workshops.
  • Supported and advised parents regarding various issues and signposted additional services.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Assessed risks by conducting home visits and responding appropriately.
  • Evaluated needs through common assessment framework, prescribed screening tools and models of engagement.
  • Facilitated multi-agency response to family needs through organising Team Around The Family meetings.
  • Coordinated structured and intensive support through interventions.
  • Managed complex caseload of vulnerable families through strategic prioritisation.
  • Visited home environments to help clients develop life, technical and job skills.
  • Reported child abuse in accordance with legal standards of mandatory reporters.

Hostel worker

Roslyn Young
Ilford, Redbridge
09.2011 - 03.2014
  • Met health and safety guidelines to maintain compliant working environments.
  • Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Actioned and resolved guest feedback to boost service quality.
  • Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
  • Wrote end of shift reports to facilitate service continuity.
  • Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
  • Handled guest complaints to protect brand reputation.

Residential Childcare Worker

Paul Taylor
Ilford, Redbridge
10.2005 - 09.2011
  • Kept apprised of current legal, professional and administrative practices related to residential childcare.
  • Maintained compliance with all regulatory and safeguarding procedures.
  • Maintained up to date knowledge on residential childcare policy, practice and legislation to ensure compliance.
  • Formed trusting relationships with children, working flexibly to adapt to changing and challenging individual needs.
  • Exhibited unconditional positive regard to assist children in building self-worth and confidence.
  • Enforced policies, legislation and children's home regulations to support quality care.
  • Empowered young individuals to advocate for needs, agency and autonomy.

Education

NVQ Level 2 - Care

Barking and Dagenham College
Romford
09.1991 - 06.1992

BTEC NATIONAL DIPLOMA OF NURSERY NURSING - Nursery nursing

Epping Forest College
Essex
09.1992 - 06.1994

NVQ Level 3 - SENCO ASSISTANT

Waltham forest College
Waltham Forest
04.1999 - 04.2000

NVQ Level 3 - Heath and Social Care with children and young People.

Redbridge Alternative Provision
Ilford
10.2008 - 04.2009

Skills

  • Empathetic listener
  • Safeguarding policies and procedures
  • Disability awareness
  • Diary management
  • Child development knowledge
  • Home visit policy
  • SMART planning
  • Conflict resolution
  • Effective, compassionate communication
  • Think Family Approach
  • Excellent organisation
  • Physical and emotional support
  • Caseload prioritisation
  • Positive mentoring
  • Documentation management
  • Caseload management
  • Social services
  • Advocacy
  • Child welfare checks

Timeline

CWDT Family Support Worker

Jack Byrne
04.2013 - Current

Hostel worker

Roslyn Young
09.2011 - 03.2014

NVQ Level 3 - Heath and Social Care with children and young People.

Redbridge Alternative Provision
10.2008 - 04.2009

Residential Childcare Worker

Paul Taylor
10.2005 - 09.2011

NVQ Level 3 - SENCO ASSISTANT

Waltham forest College
04.1999 - 04.2000

BTEC NATIONAL DIPLOMA OF NURSERY NURSING - Nursery nursing

Epping Forest College
09.1992 - 06.1994

NVQ Level 2 - Care

Barking and Dagenham College
09.1991 - 06.1992

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HELEN HOLLISHealth and social care