HELEN HOLLIS
Health and social care
LOUGHTON,Essex
Summary
Aspiring Family Support Worker seeks opportunity to assist children and young adults with achieving their potential. Works holistically to provide multi-level support to parents, families and peers. Engages participants through relationship-building and supportive communication to increase positive outcomes.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
CWDT Family Support Worker
Jack Byrne
Barkingside, Redbridge
2013.04 - Current
- Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
- Maintained accurate chronological records of work with families using software.
- Provided written and electronic reports of conducted work adhering to policies and procedures.
- Initiated and led parent support networks through workshops.
- Supported and advised parents regarding various issues and signposted additional services.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assessed risks by conducting home visits and responding appropriately.
- Evaluated needs through common assessment framework, prescribed screening tools and models of engagement.
- Facilitated multi-agency response to family needs through organising Team Around The Family meetings.
- Coordinated structured and intensive support through interventions.
- Managed complex caseload of vulnerable families through strategic prioritisation.
- Visited home environments to help clients develop life, technical and job skills.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Hostel worker
Roslyn Young
Ilford, Redbridge
2011.09 - 2014.03
- Met health and safety guidelines to maintain compliant working environments.
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Actioned and resolved guest feedback to boost service quality.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
- Wrote end of shift reports to facilitate service continuity.
- Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
- Handled guest complaints to protect brand reputation.
Residential Childcare Worker
Paul Taylor
Ilford, Redbridge
2005.10 - 2011.09
- Kept apprised of current legal, professional and administrative practices related to residential childcare.
- Maintained compliance with all regulatory and safeguarding procedures.
- Maintained up to date knowledge on residential childcare policy, practice and legislation to ensure compliance.
- Formed trusting relationships with children, working flexibly to adapt to changing and challenging individual needs.
- Exhibited unconditional positive regard to assist children in building self-worth and confidence.
- Enforced policies, legislation and children's home regulations to support quality care.
- Empowered young individuals to advocate for needs, agency and autonomy.
Education
NVQ Level 2 - Care
Barking and Dagenham College
Romford 1991.09 - 1992.06
BTEC NATIONAL DIPLOMA OF NURSERY NURSING - Nursery nursing
Epping Forest College
Essex 1992.09 - 1994.06
NVQ Level 3 - SENCO ASSISTANT
Waltham forest College
Waltham Forest 1999.04 - 2000.04
NVQ Level 3 - Heath and Social Care with children and young People.
Redbridge Alternative Provision
Ilford 2008.10 - 2009.04
Skills
- Empathetic listener
- Safeguarding policies and procedures
- Disability awareness
- Diary management
- Child development knowledge
- Home visit policy
- SMART planning
- Conflict resolution
- Effective, compassionate communication
- Think Family Approach
- Excellent organisation
- Physical and emotional support
- Caseload prioritisation
- Positive mentoring
- Documentation management
- Caseload management
- Social services
- Advocacy
- Child welfare checks
Timeline
CWDT Family Support Worker
Jack Byrne
2013.04 - Current
Hostel worker
Roslyn Young
2011.09 - 2014.03
NVQ Level 3 - Heath and Social Care with children and young People.
Redbridge Alternative Provision
2008.10 - 2009.04
Residential Childcare Worker
Paul Taylor
2005.10 - 2011.09
NVQ Level 3 - SENCO ASSISTANT
Waltham forest College
1999.04 - 2000.04
BTEC NATIONAL DIPLOMA OF NURSERY NURSING - Nursery nursing
Epping Forest College
1992.09 - 1994.06
NVQ Level 2 - Care
Barking and Dagenham College
1991.09 - 1992.06