Hayley Thorpe

• Assisted customers with product and service inquiries, enhancing their overall experience.
• Resolved customer queries via telephone and email, ensuring timely and accurate information delivery.
• Multiple system management
• Data protection implementation
• Managed over 50 calls per day
• Responsibility in taking payments and trusted with highly sensitive financial information

Supported reception duties during maternity leave cover for one year

• Management and allocation of security passes, and locker keys Organised mail preparation and arranged Royal Mail collections.
• Coordinated bookings of boardrooms and training rooms.
• Management of parking spaces, bookings and prepared signage.
• Preparing, sending of emails using Outlook effectively.
• Arranging beverages and catering for meetings and training
• Monitored security adherence and compliance

• Resolved customer queries via phone and email to enhance customer satisfaction.
• Addressed customer service inquiries promptly and accurately to ensure timely support.
• Assisted customers with product-related questions, feedback, and complaints to improve overall service experience.
• Managed inbound customer service calls efficiently, resolving queries and complaints to uphold satisfaction levels.

• Ensured precise picking and packing of orders in Postage and Packaging Assistant role
• Labelling
• Organising and arranging pick up from Royal mail for delivery
• Managed stock levels to ensure efficient inventory control and smooth operational flow

• Parking Enforcement
• Compiled incident reports and gathered customer statements
• Managed site upkeep and building operations
• Key holder
• Customer assistance
• Assistance with parking payment machines
• CCTV monitoring - SIA licenced
• Managed customer care operations while overseeing security and compliance

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.