Hayley Parrott
Thetford,Norfolk
Summary
Experienced in staff scheduling and time management, driving optimal team performance and results. Skilled in documentation and record keeping, previously with a solid understanding of CQC standards and medication distribution supervision. Demonstrated success in team leadership and inventory management, ensuring efficient operations and compliance.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Retail team leader
Center Parcs
Brandon, Suffolk
2023.03 - Current
- Strengthened team harmony through effective communication and conflict resolution strategies.
- Trained new recruits on store procedures; ensured continuity in service delivery.
- Collaborated with store manager on strategic planning to increase profitability.
- Conducted regular inventory checks, maintaining optimal stock levels.
- Coordinated staff scheduling for efficient shift management.
- Supported management in recruitment and staff development processes.
- Led team meetings, encouraged open communication and motivation.
Retail team member (Bakery)
Center Parcs
Brandon, Suffolk
2021.06 - 2023.03
- Assisted customers to create positive shopping experiences.
- Provided answers to product queries, enhancing customer satisfaction.
- Provided advice on products for higher customer engagement.
- Supported colleagues during rush hours to strengthen team collaboration.
- Conducted inventory checks to ensure accurate stock levels.
- Participated in staff training sessions for continual professional development.
Lifestyle coordinator
Care Uk
Norwich, Norfolk
2020.06 - 2021.06
- Enhanced resident satisfaction through tailored activity planning based on individual preferences.
- Streamlined event management processes, resulting in smooth-running functions.
- Increased participation in activities with effective communication strategies.
- Organised social events for enhanced community morale.
- Facilitated hobby clubs to cater to various interests of residents.
- Ensured physical safety during all activities, prioritising resident welfare.
Support worker
Mencap
Thetford, Norfolk
2012.03 - 2020.06
- Delivered personalised care to individuals, adapting support to align with specific health and wellbeing goals.
- Recorded patient behaviour changes for healthcare team, facilitating informed decision-making in care plans.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Administered medication with planning and recordkeeping.
- Assisted with mobility issues enabling easier movement around the home.
- Prepared nutritious meals that met special dietary needs of clients.
Team leader supervisor
Mencap
Thetford, Norfolk
2017.04 - 2018.04
- Conducted performance reviews to enhance staff competency and inform development plans.
- Organised training sessions to enhance staff skills and improve care delivery.
- Held responsibility for planning rotas ensuring adequate cover at all times.
- Collaborated with healthcare professionals for patient treatment plans.
- Formulated, updated and delivered high quality, person-centred care plans in collaboration with service users, families and teams of healthcare professionals.
- Implemented safety guidelines to minimise risks and accidents in the workplace.
- Provided emotional support to patients and their families, alleviating distress levels.
Waitress
Little Chef
Barton Mills, Suffolk
2008.06 - 2012.02
- Managed table settings to create inviting atmosphere for diners.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Assisted with inventory management, streamlined restaurant operations.
Education
A-Levels -
Mildenhall College of Technology
Suffolk 2007.09 - 2009.06
GCSEs -
Mildenhall College of Technology
Mildenhall, Suffolk 2005.09 - 2007.06
NVQ Level 2 - Health and Social care
West Suffolk College
Skills
- Stock control techniques
- Retail space planning
- Visual merchandising
- Staff scheduling proficiency
- Efficient time management
- Results orientation
- Documentation and record keeping
- Medication distribution supervision
- CQC standards
- Team leadership
- Inventory management
Affiliations
- Board games
- Music
- Travelling
Timeline
Retail team leader
Center Parcs
2023.03 - Current
Retail team member (Bakery)
Center Parcs
2021.06 - 2023.03
Lifestyle coordinator
Care Uk
2020.06 - 2021.06
Team leader supervisor
Mencap
2017.04 - 2018.04
Support worker
Mencap
2012.03 - 2020.06
Waitress
Little Chef
2008.06 - 2012.02
A-Levels -
Mildenhall College of Technology
2007.09 - 2009.06
GCSEs -
Mildenhall College of Technology
2005.09 - 2007.06
NVQ Level 2 - Health and Social care
West Suffolk College