Harry Strange
bedfordshire,Bedford
Summary
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Waiter bartender
Center Parcs
bedford, Central Bedfordshire
03.2023 - Current
- Enhanced customer experience by providing excellent service and product knowledge.
- Prepared cocktails for enriching the bar's menu variety.
- Ensured clean working environment with meticulous attention to detail and hygiene standards.
- Managed cash register effectively, ensuring accurate transaction processing.
- Delivered high-quality service to customers, resulting in repeat business.
- Demonstrated flexibility by covering various shifts as required.
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Contributed towards team goals through effective collaboration with colleagues.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Plumber apprentice
wheeler electrical
Bedford, bedfordshire
09.2022 - 02.2023
- Installed pipework, fixtures and appliances for improved plumbing systems.
- Performed regular maintenance on tools to ensure optimal performance.
- Assisted in carrying out emergency repairs with minimal disruption caused to clients.
- Collaborated with senior plumbers for complex installations.
Education
GCSEs - math, english
Redborne Upper School and Community College
Bedford 09.2019 - 05.2021
Skills
- Customer service
- Communication
- Verbal articulation
- Initiative taking
- Confident communicator
- Sales techniques
- Upselling expertise
Affiliations
- golf
- football
- gym
Certification
Driving license
Languages
English
Fluent
Timeline
Waiter bartender
Center Parcs
03.2023 - Current
Plumber apprentice
wheeler electrical
09.2022 - 02.2023
GCSEs - math, english
Redborne Upper School and Community College
09.2019 - 05.2021
Driving license
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