Harry Simpson
Hamilton
Summary
I take pride in my communication skills and feel it is especially important to give each customer the high level of customer service that they expect. I am quick to learn new tasks and always look for opportunities to go beyond what is asked of me. I enjoy making a positive impression with both customer and colleagues alike and feel this is one of the strengths which would help me succeed in any workplace. I am polite, professional and am looking for an opportunity to continue to build on the experience and skills I have developed so far.
Overview
9
9
years of professional experience
Work History
Customer Team Member
Coop Food
09.2021 - 07.2025
- Processed orders, service requests and applied information to customers.
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Supported management with daily operational tasks such as opening/closing duties, cash handling, and scheduling adjustments.
- Provided expert advice on product selection, helping customers make informed decisions based on their needs.
- Met and exceeded personal sales targets consistently by understanding customer needs and suggesting appropriate solutions.
- Actively participated in team meetings and training sessions to stay up-to-date on company news, policies, procedures, or changes affecting our work environment or job responsibilities.
- Contributed to a clean and well-organized store environment by completing routine cleaning tasks and restocking shelves as needed.
- Resolved customer complaints professionally, ensuring a positive resolution for both parties.
- Developed strong relationships with repeat customers through attentive service tailored to individual preferences.
- Enhanced customer satisfaction by consistently providing friendly and efficient service.
- Assisted in training new team members, fostering an environment of learning and growth within the team.
- Maximized customer loyalty program enrolment through effective communication of program benefits and persuasive sales techniques.
- Participated in store promotions and events, contributing to an increase in sales during peak periods.
Sales Assistant
Savers
06.2021 - 09.2021
- Operating the till by taking card and cash payments, also packing and bagging customers items.
- Ensuring that the shop floor is tidy and well presented for customers.
- Monitoring stock and taking stock checks, making sure that there is enough stock available.
- Assisting customers by packing their items into bags and helping them carry items.
Volunteer
Shelter Housing
08.2020 - 06.2021
- Serving customers at the cash register and processing payments by cash and card. Helping customers with bringing in their donations.
- Explaining gift aid donations to customers and signing them up for it.
- Tagging donated items and putting them into the according areas of the shop.
Retail Assistant (Temporary)
MARKS & SPENCER
06.2019 - 01.2020
- Promoted a welcoming environment where customers and suppliers received great service and strived to maintain the shop to exceptional standards.
- Stocked the different varieties of fruit, vegetables, various other food goods and beverages.
- Presented products neatly ensuring the shop floor was always tidy, keeping the area safe of hazards.
- Undertook stock checks, quality control and distribution of old stock and ensured orders were placed to maintain optimum stock levels to meet customer demands.
- Dealt with customer enquiries and complaints face-to-face, resolving any issues quickly and efficiently and rarely had to escalate them to management to resolve.
- Responsibly operated the till, handling cash and credit / debit cards.
- Complied with strict Health and Safety in the Workplace, Food Hygiene standards, Retail Law, Security, Welfare and Fire Safety policies and standards.
Administration Assistant
CLYDE VALLEY HOUSING ASSOCIATION
12.2016 - 10.2018
- Responsible for carrying out general administration work including daily filing, linking correspondence, answering the telephone, dealing with incoming and outgoing post, faxes, and photocopying.
- Managed the setting up of meeting rooms, attended and recorded minutes.
- Organised computer and manual diaries ensuring they were kept up to date with the correct information.
- Provided high levels of customer service ensuring both internal colleagues and external customers received an attentive and pro-active service.
- Demonstrated discipline and effective organisational skills as workload had to be prioritised and completed to strict deadlines, in a pressurised environment.
- Proven ability to work on own initiative under pressure in a busy environment, as well as being prepared to help the rest of the team.
- Demonstrated focus, concentration, and attention to detail, especially when performing routine tasks.
- Gained excellent communication, interpersonal and time management skills.
- Demonstrated excellent verbal and written communication skills as well as computer literacy.
Education
SVQ in Business and Administration SCQF Level 5 -
New College Lanarkshire
National Progression Award Enterprise and Employability SCQF Level 4 - undefined
South Lanarkshire College
National Fours - English, History, Modern Studies, Religious Moral and Philosophical Studies
National Three's - Life Skills Mathematics & Computing Science
Hamilton Grammar
Skills
- Excellent customer service, communication, and time management skills
- Demonstrates strong team working skills, with the ability to work to tight timescales
- Enjoys meeting challenges and seeing them through, maintaining high standards throughout
- Highly motivated with a desire to achieve and exceed performance targets
References
References are available upon request.
Interests
I have a real understanding for computers and technology I enjoy communicating with others online and enjoy browsing the internet
Timeline
Customer Team Member
Coop Food
09.2021 - 07.2025
Sales Assistant
Savers
06.2021 - 09.2021
Volunteer
Shelter Housing
08.2020 - 06.2021
Retail Assistant (Temporary)
MARKS & SPENCER
06.2019 - 01.2020
Administration Assistant
CLYDE VALLEY HOUSING ASSOCIATION
12.2016 - 10.2018
National Progression Award Enterprise and Employability SCQF Level 4 - undefined
South Lanarkshire College
National Fours - English, History, Modern Studies, Religious Moral and Philosophical Studies
National Three's - Life Skills Mathematics & Computing Science
Hamilton Grammar
SVQ in Business and Administration SCQF Level 5 -
New College Lanarkshire
Similar Profiles
John KaraudaJohn Karauda
Health and Safety Representative at Coop Food StoreHealth and Safety Representative at Coop Food Store
Phineas LattierPhineas Lattier
Floater at Port Townsend Food CoopFloater at Port Townsend Food Coop
Jason R. ZessinJason R. Zessin
Cheese Monger at Lakewinds Food CoopCheese Monger at Lakewinds Food Coop
Natalie KyleNatalie Kyle
School cleaner at South Lanarkshire councilSchool cleaner at South Lanarkshire council
Te Ohonga O Mahanga Tai-Rakena WilsonTe Ohonga O Mahanga Tai-Rakena Wilson
Department of Conservation at Eddie NehaDepartment of Conservation at Eddie Neha