Eva Matthews
Stoke-on-Trent
Summary
A dependable graduate and trainee psychotherapist with experience in counselling, customer facing roles and student support. I am committed to delivering excellent care and service through positive communication skills. I am hardworking, conscientious and trustworthy, providing reliable independent and team support. I am passionate about creating a work environment built on diversity, empathy and equity, allowing for a workspace that feels safe, curious, and uplifting.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Team Member
Co-operative Food Stores
08.2023 - 06.2024
- I primarily worked on the shop floor, ensuring that customers had a positive experience shopping with us
- I assisted in taking deliveries, baking fresh goods, stocking and facing the shop floor, serving customers and creating a positive team environment
- I assessed customer needs through clear communication, anticipating and responding appropriately to queries
- Additionally, I implemented upselling techniques, applying knowledge about customer purchases to sell membership cards.
Volunteer student buddy
Staffordshire university
10.2022 - 06.2024
- I volunteered as a student buddy for first year students whilst attending university
- This primary consisted of effectively communicating with students to aid with settling them into university life
- I provided support with queries and emotional wellbeing
- I acted as a referral point to ensure students had their needs met by the appropriate student services
- I ensured I was up to date with university policy and responded in a timely manner to provide a positive experience for the students.
Education
Master of Science - Counselling And Psychotherapy
Keele University
Keele 01.2024 - Current
Bachelor of Science - Psychology And Counselling
Staffordshire University
Stoke-on-trent 10.2021 - 06.2024
NVQ level 3 extended diploma: health and social care -
Macclesfield College
Macclesfield 09.2019 - 07.2021
Skills
- SPSS
- Counselling skills
- Qualitative research
- Quantitative research
- Critical thinking
- Microsoft 365
- Effective communication
- Calm under pressure
- IT literacy
- Excellent organization
- Time management
- Creative thinking
- Adaptability
Certification
Level 1 reiki certificate
Affiliations
- Reading
- Human Rights Movemenents
- Baking
- Reflexive journalling
- Mindfulness
Timeline
Master of Science - Counselling And Psychotherapy
Keele University
01.2024 - Current
Customer Team Member
Co-operative Food Stores
08.2023 - 06.2024
Volunteer student buddy
Staffordshire university
10.2022 - 06.2024
Bachelor of Science - Psychology And Counselling
Staffordshire University
10.2021 - 06.2024
NVQ level 3 extended diploma: health and social care -
Macclesfield College
09.2019 - 07.2021
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