Rebecca Rule

• Maintained a positive attitude through unexpected challenges.
• Maintained excellent customer satisfaction by assisting customers with questions, stock queries, and complaints.
• Dealt with sensitive information, cash, and card payments. I am double-checking if it is correct.
• Gained excellent customer relationships using a positive attitude and friendly smile.
• Assisted customers with product selection by providing expert advice and recommendations.
• Replenished products and promoted promotions in a respectful manner.
• Built and maintained strong relationships with colleagues to create a positive work environment for everyone.
• Remained calm under pressure when there was an abundance of tasks.

• Managed my time correctly and prioritised customer satisfaction.
• Adhered to health and safety standards, and ensured the areas were cleaned correctly.
• Stayed up to date on product specifications such as store placement, availability and price to efficiently answer customer queries.
• Ensured that new colleagues felt welcome and were fully trained.
• Completed shelf dressing, inventory checking, cleaning and other key priorities to tight deadlines.
• Removed out-of-date products to comply with health and safety regulations.
• Took on responsibilities that were above my role to assist management staff during busy times.
• Resolved customer complaints with professionalism, offering solutions to maintain satisfaction.
• Observed how the management team tackles scenarios to improve my own professionalism.
• Able to work calmly, yet quickly.

This was for Work Experience alongside college

• Worked with children with special needs.
• Maintained a positive attitude even when it was difficult for the children during lessons.
• Motivated children when they found it difficult during lessons.
• Ensured that children stayed on task.
• Built relationships with children and established a good rapport with them.
• Built and maintained professional relationships with staff members.
• Engaged with teachers to help further explain the task to the students if they had problems.
• Offered students one-on-one assistance with class assignments and activities.
• Supported children effectively to develop educational, emotional and social competencies.
• Managed classroom behaviour through effective communication and discipline strategies, maintaining a conducive learning environment.