Morna Chard
Alyth,Perthshire
Summary
Cheerful,dependable and loyal employee with considerable experience in delivering person centred healthcare. Dedicated team player, proactive and hands-on in task completion. Driven to deliver high-quality service and consistent results. Reliable & hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Offers excellent communication and good judgement to effectively meet team needs. Proactive planner and problem solver. Organised and successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
39
39
years of professional experience
7
7
years of post-secondary education
Work History
Customer Team Member
The Cooperative Food
Alyth, Perthshire
07.2023 - Current
- Provided professional customer service, offering can-do attitude to all requests.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Verified shoppers' ID when selling age-restricted products.
- Cleaned and organised checkout area to enhance shopping experience for customers.
- Drove customer retention, building engaging relationships through every interaction.
- Monitored product levels to maintain well-stocked, visually-appealing sales floor arrangements.
- Assisted customers on shop floor, locating items and taking payments.
- Restocked shelves, facing up products, checking dates and verifying prices.
- Built positive customer rapport through friendly, professional communication.
Retail assistant
Stormont Trading LP
Scone, Perthshire
04.2023 - 07.2023
- Delivered outstanding in-store experience through positive and attentive customer service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Totalled bills and maintained accurate till count.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Organised displays to promote inventory and encourage customer purchases.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Maintained knowledge of products and features to provide recommendations to customers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Followed company procedures and guidelines for smooth retail operations.
- Accepted card, cash and cheque payments in POS register system.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Midwife
NHS Tayside
Dundee, Angus
04.1994 - 01.2023
- Listened actively to clients with non-judgemental approach, applied knowledge of cultural backgrounds and adapted communicating style to suit individuals.
- Trained junior colleagues while educating self about recent developments in midwifery.
- Provided care to pregnant women in homes, clinics and hospitals.
- Conducted postpartum home visits to assess health, identify problems and implement early interventions during postpartum period.
- Assessed newborn health and wellbeing, recording vitals and checks for continued monitoring.
- Monitored and recorded patient conditions before, during and after delivery and reported abnormalities for immediate intervention.
- Delivered specialised care for pregnant women during pregnancy, labour, birth and postnatal periods.
- Wrote patient care plans after assessing and monitoring expectant mothers and developing fetuses.
- Aided decision making by providing correct care and service information, health education and parenting advice.
- Educated women about accessible care and services during pregnancy, labour and early post natal period.
- Monitored health of mother and child, referring mother to obstetrician in case of medical complications.
- Recorded and reported births to meet legal and professional obligations.
- Dealt professionally and emphatically with emotionally charged situations with care.
- Committed to equal treatment of women from all backgrounds and circumstances and remained actively informed on ethical practices in cases of sensitive situations.
- Advised and supported parents after miscarriage, termination and stillbirth.
- Offered emotional support following traumatic miscarriage, termination of pregnancy, neonatal complications and stillbirths.
- Evaluated, updated and documented patient information according to changes in condition to optimise outcomes.
- Took patient samples, checked temperatures and monitored blood pressure and pulse, fostering patient health.
- Handled emergencies focused on achieving positive outcomes.
- Assisted parents during childbirth with clinical and emotional support.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Assisted with infection control through social distancing and PPE wearing.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Applied positive customer service approach to increase satisfaction levels.
- Conducted research and gathered information from multiple sources to present clear results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Wrote reports outlining project progress and results.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
Student Midwife
NHS Tayside
Dundee, Angus
05.1992 - 12.1993
- Assessed progress during pregnancy and childbirth to identify signs and symptoms requiring further care.
- Maintained accurate patient notes to hospital standards.
- Aided decision making by providing correct care and service information, health education and parenting advice.
- Conducted parenting classes, clinical examinations and screenings for accurate antenatal care.
- Used mobile health technologies and online applications and services to enhance healthcare.
- Complied with regional and national health legislation to mitigate risks.
- Adhered to hospital health and safety and patient confidentiality policies and procedures.
- Committed to equal treatment of women from all backgrounds and circumstances and remained actively informed on ethical practices in cases of sensitive situations.
- Skilfully managed pressures of academic studies and commitment to long day and night shifts.
Staff nurse
NHS Tayside
Perth, Perthshire
12.1989 - 05.1992
- Delivered exceptional care to boost patient health outcomes.
- Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork.
- Ordered, dispensed and administered prescribed medications and medical products.
- Improved service delivery by demonstrating clinical leadership and best practices.
- Provided first-class care across various wards and units for patients with complex medical needs.
- Prioritised health problems to assist patients in complex, urgent or emergency situations.
- Safely operated hoists, wheelchairs and transfer equipment to securely manoeuvre patients.
- Leveraged person-centred care to develop care plans and enhance recovery process.
- Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
- Delivered consistently high standards of individualised nursing care, best maintaining patients' health and wellbeing.
- Dealt with emergencies with calm and composure.
- Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
- Disposed of samples and hazardous waste to prevent infection.
- Conducted informative handovers at shift end through concise and accurate reporting and communication.
- Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
- Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
Student nurse
NHS Tayside
Perth, Perthshire
11.1986 - 12.1989
- Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
- Reviewed charts, doctor notes and test results and registered data on computer system.
- Gained understanding of health inequalities affecting disadvantaged and vulnerable people.
- Participated in health education programmes and nurse education activities in clinical and community settings.
- Performed physical assessment by measuring blood pressure, pulse rate and oxygen level.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Carried out patient assessments with minimal supervision.
- Reported accidents, risks and incidents in line with set procedures.
- Proactively applied safeguarding principles to maximise patient safety.
- Monitored patient conditions, continuously assessing vitals to ensure ongoing quality care.
- Collaborated with staff members to facilitate quality care, increasing patient satisfaction.
- Planned and delivered evidence-based care tailored to patients' needs.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
- Worked with family and carers to understand and assess patients' health needs.
- Dealt with emergencies with calm and composure.
- Built positive rapport with patients from various backgrounds.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Assisted with infection control through social distancing and PPE wearing.
- Worked flexible hours, covering nights, weekends and bank holidays.
Care assistant
Mundamalla Home
Newtyle, Angus
06.1985 - 11.1986
- Aided midwives with patients during pregnancy and birth.
- Helped design and update treatment plans based on progress and health developments.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Submitted reports to manager regarding status of client.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Provided attentive first-hand care, comfort and safety to patients.
- Maintained confidentiality and compliance standards for optimised patient care.
- Positioned, lifted and transported patients with limited mobility.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Kept patient environments clean and neat following optimum hygiene standards.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
Education
Bachelor of Midwifery - Midwifery
University of Dundee
Dundee 01.2001 - 07.2002
Registered Midwife - Midwifery
Tayside College of Nursing & Midwifery
Dundee 05.1992 - 12.1993
Registered General Nurse - Nursing
Perth College of Nursing & Midwifery
Perth 11.1986 - 12.1989
O Grades & Highers - Various
Alyth High School
Alyth 05.1984 - 05.1985
Skills
- Verbal and written communication
- Excellent customer care
- Document control
- Patient discretion
- Security awareness
- Data entry
- Methodical multitasking
- Customer relations
- Time management
- Problem-solving
- Customer-focused
- Public relations
- Knowledge of Trakcare, ICE and Badgernet IT Systems
- Communication skills
Affiliations
- Walking
- Cooking
- Reading
Timeline
Customer Team Member
The Cooperative Food
07.2023 - Current
Retail assistant
Stormont Trading LP
04.2023 - 07.2023
Bachelor of Midwifery - Midwifery
University of Dundee
01.2001 - 07.2002
Midwife
NHS Tayside
04.1994 - 01.2023
Student Midwife
NHS Tayside
05.1992 - 12.1993
Registered Midwife - Midwifery
Tayside College of Nursing & Midwifery
05.1992 - 12.1993
Staff nurse
NHS Tayside
12.1989 - 05.1992
Student nurse
NHS Tayside
11.1986 - 12.1989
Registered General Nurse - Nursing
Perth College of Nursing & Midwifery
11.1986 - 12.1989
Care assistant
Mundamalla Home
06.1985 - 11.1986
O Grades & Highers - Various
Alyth High School
05.1984 - 05.1985
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