Harriet Green
Swadlincote,Derbyshire
Summary
Ambitious and creative, skilled in customer service and communication. Proven ability to work collaboratively and adapt quickly to new environments. Ready to make positive impact in the role.
Energetic professional with talent for problem-solving and communication excellence, making strong fit for Logistics Customer Service role. Demonstrates proficiency in managing logistics operations and delivering exceptional customer service, ensuring smooth and efficient processes. Aims to enhance operational efficiency and elevate customer satisfaction to new heights.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
Work history
Waitress
The Robin Hood
Overseal, East Midlands
01.2025 - 06.2025
- Enhanced guest satisfaction through attentive and prompt service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Accommodated special event needs, provided customised services for parties.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Maintained clean and organised dining area for customer comfort.
- Improved customer satisfaction by providing efficient and friendly service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
SEN Teaching Assistant
Paget High School
Burton-on-Trent, Staffordshire
09.2024 - 03.2025
- Created sensory stimuli for pupils with Autism Spectrum Disorder; eased anxiety levels.
- Delivered tailored literacy and numeracy sessions, improving basic skills proficiency.
- Provided emotional support during challenging situations; instilled resilience in pupils.
- Improved classroom behaviour with implementation of positive reinforcement strategies.
- Encouraged independent learning through structured tasks, boosting self-reliance skills.
- Facilitated group activities to promote social interaction among SEN students.
Waitress/ Bar Staff
The Cricketts Inn
Swadlincote, East Midlands
02.2024 - 01.2025
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Assisted with inventory management, streamlined restaurant operations.
- Met special dietary requests with careful preparation and presentation of dishes.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Accommodated special event needs, provided customised services for parties.
- Improved customer satisfaction by providing efficient and friendly service.
GP Receptionist
Heartwood Medical Practice
Swadlincote, East Midlands
06.2023 - 09.2024
- Provided comprehensive patient care, improving overall well-being.
- Ensured confidentiality and privacy of patient records according to regulations and protocols, maintaining trust amongst the clinic's clientele base.
- Processed prescription requests promptly, enhancing customer service experience.
- Addressed patient concerns effectively, improving overall satisfaction levels.
- Handled incoming calls, ensuring prompt response to enquiries.
- Prioritised tasks during peak times ensuring smooth operation.
Education
GCSEs - Health and Social Care
Granville Academy
Woodville 09.2018 - 06.2023
GCSEs - English
Granville Academy
Woodville 09.2018 - 06.2023
NVQ Level 2 - Customer Service
Heartwood Medical Practice
Swadlincote, Derbyshire 06.2023 - 09.2024
Skills
- Safe manual handling
- Resilient under pressure
- Customer Service
- Verbal communication
- Opening and closing procedures
- Order processing
- Outstanding customer service
- Guest rapport
- FOH procedures
Timeline
Waitress
The Robin Hood
01.2025 - 06.2025
SEN Teaching Assistant
Paget High School
09.2024 - 03.2025
Waitress/ Bar Staff
The Cricketts Inn
02.2024 - 01.2025
GP Receptionist
Heartwood Medical Practice
06.2023 - 09.2024
NVQ Level 2 - Customer Service
Heartwood Medical Practice
06.2023 - 09.2024
GCSEs - Health and Social Care
Granville Academy
09.2018 - 06.2023
GCSEs - English
Granville Academy
09.2018 - 06.2023
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