Jessica Helm
Wigan,England
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
5
5
years of professional experience
Work history
Waitress
grandmas kitchen
Chorley , Lancashire
2025.10 - Current
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Improved customer satisfaction by providing efficient and friendly service.
Waitress
Lucy’s kitchen
Chorley , Lancashire
2022.02 - 2025.11
- Advanced team efficiency by assisting in training new waitstaff members.
- Met special dietary requests with careful preparation and presentation of dishes.
- Maintained clean and organised dining area for customer comfort.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
Military training
Harrogate army foundation college
Harrogate, North Yorkshire
2023.09 - 2024.02
- Developed strong leadership skills with intensive military training.
- Attended training sessions regularly for continuous skill development.
Cleaner/helper
Simply beautiful
Standish , Lancashire
2021.07 - 2022.02
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
Education
GCSEs -
Standish community high school
Standish 06.2022
Skills
- Hospitality-Focused mindset
- Staff training capabilities
- Cleaning procedures competence
- Tills operation
- Time management mastery
- Safe manual handling
- Cash handling
- Customer Service
- Verbal communication
Timeline
Waitress
grandmas kitchen
2025.10 - Current
Military training
Harrogate army foundation college
2023.09 - 2024.02
Waitress
Lucy’s kitchen
2022.02 - 2025.11
Cleaner/helper
Simply beautiful
2021.07 - 2022.02
GCSEs -
Standish community high school