Izabela Cecylia Pawlicka
London,United Kingdom
Summary
Organized professional with a strong track record in delivering exceptional customer service in high-pressure settings. Demonstrates keen attention to detail and effective decision-making skills while managing multiple tasks simultaneously. Self-motivated and capable of thriving in both independent and collaborative environments. Adept at interpreting directions to execute projects accurately and efficiently within deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Waitress
Soho House
London
07.2024 - Current
- Delivered exceptional service by greeting and serving customers promptly.
- Demonstrated strong multitasking abilities, ensuring timely order delivery.
- Maintained cleanliness and organisation of dining area to enhance customer comfort.
- Managed table settings to create inviting dining experiences.
- Memorised entire menu to provide informed suggestions to guests.
Night Club Supervisor
The Cause
London
03.2024 - Current
- Monitored club facilities to ensure cleanliness and inviting atmosphere.
- Mitigated risk factors through enforcement of stringent security measures.
- Collaborated with management to organise special events, boosting patron engagement.
- Set performance targets for staff, fostering continual improvement in operations.
- Managed bar operations efficiently to optimise customer satisfaction.
- Organised stock inventory to avert shortages during peak hours.
Front of house/ Waiter
Padella Borough Market
London
11.2021 - 03.2024
- Executed restaurant closing duties, including cleaning and cashing up tills.
- Delivered exceptional customer service to high volumes of guests in fast-paced environments.
- Facilitated menu selection by advising on special dishes and making personal recommendations.
- Coordinated with kitchen and bar staff to ensure seamless front of house operations.
- Maintained dining area cleanliness to uphold rigorous hygiene standards.
Customer Assistant
Klos Deli – Polish shop
London
05.2021 - 11.2021
- Answered customer inquiries and resolved issues effectively.
- Ensured outstanding guidance by assisting customers with product advice.
- Processed transactions promptly and accurately.
- Organised merchandise in front lanes to maximise sales opportunities.
- Maintained cleanliness and organisation in customer areas through daily recovery checklists.
- Assisted customers in locating specific products to improve satisfaction.
Engineering Store Administrator
Albert Bartlett
Worsted
09.2018 - 11.2019
- Delivered comprehensive administrative services, including correspondence handling and fax management.
- Updated company tracking system to ensure accurate data management.
- Streamlined filing systems by efficiently routing documents and managing mail.
- Managed incoming and outgoing calls, recording detailed messages for distribution.
- Drafted professional memos, letters, and marketing materials to support business growth.
- Liaised with vendors and contractors to facilitate order processing and communication.
- Provided exceptional customer service via phone and email to confirm deliveries and address queries.
- Maintained office supplies inventory by monitoring stock levels and placing orders.
Production Machine Operator
Albert Bartlett
Worsted
09.2017 - 08.2018
- Calibrated and adjusted machine settings to meet quality standards before operations.
- Operated equipment safely and efficiently, ensuring optimal performance.
- Inspected products and machines to guarantee adherence to quality and efficiency benchmarks.
- Prepared reports and technical documentation detailing daily production processes.
- Installed, maintained, and repaired machinery to minimise downtime.
- Ensured timely production of high-quality products.
- Unloaded incoming products for immediate processing.
Education
Bachelor of Arts - Graphic and Digital Design
University of Greenwich
London 09/2022 - 06/2025
Foundation Degree in Arts - Culture Animator - Organization of Events
ROE - Public Relations And Organisational Communications
Wroclaw 09/2012 - 06/2013
Skills
- Research and data analysis
- Problem solving
- Adobe Creative Suite expertise
- Photo editing
- Administrative support
- Inventory management
- Microsoft Office proficiency
- Verbal and written communication
- Customer service excellence
- Invoicing management
- Graphic design presentations
- Strategic planning execution
- Team collaboration development
- Print production knowledge
- Advanced layout typography
- Constructive feedback handling
- Design strategy planning
- Web design experience
- Critical observation skills
- Branding and logo expertise
- Time management skills
- Marketing material design theory
- Visual communication strategies
- Brand identity development print design
- Brief interpretation conceptual thinking skills
- Collaborative spirit creative vision
- Narrative crafting skills
- Interpersonal communication abilities
- Cultural awareness emotional intelligence
- Strong memory capacity
- Food service equipment use
- Order taking proficiency
- Dietary requirements understanding
- Safe manual handling
- Tills operation
- Customer service
- Order processing
- Multidisciplinary teamwork
- FOH procedures
Certification
Level 5 Diploma in Administration - UK Professional Development Academy 2021
Languages
Polish
Native
English
Fluent
Personal details
- Date of birth: 19 August 1992
- Place of birth: Poland
- Driving licence: B
- Nationality: Polish
Hobbies and Interests
Photography, Yoga, Psychology, Neuropsychology, Sociology, Reading, Travel, Cooking, Art, Design, Music, Learning languages
Timeline
Waitress
Soho House
07.2024 - Current
Night Club Supervisor
The Cause
03.2024 - Current
Front of house/ Waiter
Padella Borough Market
11.2021 - 03.2024
Customer Assistant
Klos Deli – Polish shop
05.2021 - 11.2021
Engineering Store Administrator
Albert Bartlett
09.2018 - 11.2019
Production Machine Operator
Albert Bartlett
09.2017 - 08.2018
Bachelor of Arts - Graphic and Digital Design
University of Greenwich
09/2022 - 06/2025
Foundation Degree in Arts - Culture Animator - Organization of Events
ROE - Public Relations And Organisational Communications
09/2012 - 06/2013
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