Harley Donger
York,North Yorkshire
Summary
Dedicated and reliable worker with hands-on experience in customer service and facility maintenance. Two years of experience as a Shop Assistant at a convenience store, where I honed my skills in customer interaction, inventory management, and sales support. Additionally, my role as a Facilities Assistant in a hospital environment within the NHS has equipped me with strong organizational abilities and a keen attention to detail, ensuring high standards of cleanliness and hygiene. Adaptable and proactive, I am committed to delivering exceptional service and contributing positively to any team. Eager to leverage my experience and skills in a dynamic new role.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
Work History
Shop assistant
Grimston Post Office
King’s Lynn, Norfolk
11.2022 - Current
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Worked energetically to maintain efficient operations during peak trading hours.
- Completed opening and closing duties in line with established schedule.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Greeted every customer warmly, promoting friendly atmosphere.
- Guided customers to locate products or alternative items.
- Totalled bills using maths skills and maintained accurate till count.
- Operated cash registers with accuracy and processed cash and card transactions, providing customer receipts for reference.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Supervised junior staff activities and kept shop operational.
Facilities assistant
Queen Elizabeth Hospital (NHS)
Kings Lynn, Norfolk
06.2024 - Current
- Cleaned public areas for creating a fresh atmosphere for visitors.
- Sanitised communal touchpoints for optimum worker and visitor health and wellness.
- Enhanced patient experience with organised, tidy wards.
- Upheld hospital hygiene standards through thorough cleaning and sanitation.
- Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
- Cleaned bays within wards, where I worked on bed spaces and the rest of the bay (windows, floor, etc): including high dust, low dust, damp dust, mop, and bin change.
- Washed floors, walls and work surfaces using appropriate tools and methods.
- Cleaned and maintained hard surface floors through thorough vacuuming, sweeping and mopping.
- Ensured clean environment by changing bins and properly disposing waste.
- Kept assigned areas free from debris to prevent safety incidents.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Polished glass, mirrors and metal items to attractive shine.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Followed health and safety standards governing correct use of chemicals.
Education
A-Levels - Computer Science
Springwood High School
Kings Lynn06.2024
A-Levels - Mathematics
Springwood High School
King’s Lynn06.2024
A-Levels - Physics
Springwood High School
King’s Lynn06.2024
GCSEs - Religious Education
Springwood High School
King's Lynn 06.2019 - 09.2022
GCSEs - Mathematics, English Literature, Physics, Biology, Chemistry, Geography,
Springwood High School
King's Lynn 09.2019 - 06.2022
GCSEs - Computer Science, English Language, Business Studies
Springwood High School
King's Lynn 09.2019 - 06.2022
GCSEs - Art
Springwood High School
King's Lynn 09.2019 - 09.2022
Skills
Communication
Reliable
Timekeeping
Dedicated
Problem solving
Initiative
Hard working
Focused
Customer service
Inventory management
Teamwork
Work well independently
Organised
Polite
Timeline
Facilities assistant
Queen Elizabeth Hospital (NHS)
06.2024 - Current
Shop assistant
Grimston Post Office
11.2022 - Current
GCSEs - Mathematics, English Literature, Physics, Biology, Chemistry, Geography,
Springwood High School
09.2019 - 06.2022
GCSEs - Computer Science, English Language, Business Studies
Springwood High School
09.2019 - 06.2022
GCSEs - Art
Springwood High School
09.2019 - 09.2022
GCSEs - Religious Education
Springwood High School
06.2019 - 09.2022
A-Levels - Computer Science
Springwood High School
A-Levels - Mathematics
Springwood High School
A-Levels - Physics
Springwood High School
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