Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lourds Vinista Rajkumar

Croydon

Summary

A dedicated professional with expertise in building customer rapport, demonstrating patience and composure, and understanding customer needs. Skilled in adapting to changes while maintaining a focus on delivering exceptional service. Committed to fostering positive client relationships and contributing to organisational success through effective communication and problem-solving.

Overview

19
19
years of professional experience

Work History

Customer consultant

Post Office Crown office
Croydon
01.2022 - Current
  • Offered tailored advice to clients for better decision-making and higher satisfaction.
  • Enhanced customer satisfaction by resolving queries swiftly and efficiently.
  • Improved brand loyalty amongst customers by providing personalised solutions to their problems.
  • Developed rapport with clientele quickly, leading to improved customer retention rates.
  • increased sales

customer assistant

Tesco Express
Croydon
02.2009 - 12.2021

Operated till systems smoothly, streamlining check-out process for customers.

  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Ensured health and safety regulations complied within work premises at all times.
  • Stocked shelves regularly for easy access to products by customers.
  • Provided excellent customer service to ensure repeat business.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.

care assistant

nursing home ABI
morden
08.2006 - 09.2008
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Aid in mobility exercises which resulted in improved physical strength among elderly residents.
  • Worked closely under supervision from registered nurses contributing to efficient workflow within facility.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Assisted in daily living activities for enhanced patient comfort.
  • Provided emotional support to patients, improving their mental wellbeing.

Education

A Level

St Xaviers Girls School
Colombo
02/2001 - 06/2003

Skills

  • Building customer rapport
  • Patience and composure
  • Understanding customer needs
  • Adaptability to changes

Timeline

Customer consultant

Post Office Crown office
01.2022 - Current

customer assistant

Tesco Express
02.2009 - 12.2021

care assistant

nursing home ABI
08.2006 - 09.2008

A Level

St Xaviers Girls School
02/2001 - 06/2003
Lourds Vinista Rajkumar