Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

HARINI BABU

Hatfield,Hertfordshire

Summary

Takes on challenging new roles, harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results. Available to work up to 40 hours per week, including weekends and flexible shifts as needed.

Overview

2
2
years of professional experience

Work History

Sales Assistant

Grace Supermarket
Chennai, India
01.2024 - 08.2024

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  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Collaborated effectively with team members to meet sales targets.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Managed operations smoothly, reducing waiting time for customers.
  • Built strong relationships with regular customers for repeat business.
  • Trained new staff members, fostering a supportive working environment.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Followed company procedures and guidelines for smooth retail operations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Carried out active selling from initial customer greeting.
  • Prepared orders for customers with wrapped, bagged and boxed items.

Customer Service Associate

Sutherland
India
08.2023 - 12.2023
  • Company Overview: AMAZON ASSOCIATE CS INTERNET
  • Assisted customers with inquiries related to orders shipping, refunds and product details, ensuring a high level satisfaction.
  • Handled high volume of customer interactions during peak shopping periods, maintaining service quality and meeting performance metrics.
  • Managed and resolved customer complaints by providing accurate and timely responses through phone.
  • Maintained detailed records of customer interactions and provided reports for performance evaluation.
  • Worked in a fast-paced environment, adapting to changing customer needs and company policies.
  • AMAZON ASSOCIATE CS INTERNET

Kitchen Staff

Uncle's Restaurant
India
12.2022 - 06.2023
  • Followed strict hygiene practices, providing a sanitary kitchen environment.
  • Prepped ingredients prior to cooking for more efficient service times.
  • Managed time effectively during busy periods for optimal productivity.
  • Multi-tasked efficiently to meet strict deadlines.
  • Delivered excellent customer service with understanding dietary requirements.
  • Followed health and safety guidelines, ensuring a safe work environment.
  • Assisted in food preparation for enhanced meal quality.
  • Demonstrated teamwork by assisting fellow staff during peak hours.
  • Cleaned utensils and equipment to maintain hygiene standards.
  • Maintained refrigerator temperature logs, ensuring food safety regulations were met.
  • Inventoried supplies, minimising unnecessary costs on overstocking ingredients.
  • Supported chefs by doing daily tasks promptly.
  • Took orders and portioned food for delivery to client tables.
  • Manned till and processed and recorded payments for orders.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Maintained up-to-date knowledge of menu offerings to handle customer queries.
  • Assembled dishes and finalised plating of customer orders.
  • Measured, weighed and mixed ingredients following recipe formulae and procedures.

Cleaner

Shop Vicinity
  • Maintained the cleanliness of the shop and its vicinity, ensuring a welcoming environment for customers.
  • Monitored and organized the outdoor displays or products near the shop to ensure they were tidy.
  • Ensured proper waste disposal in and around the shops, maintaining sanitation standards.

Education

Master of Science - Data Science And Analytics

University of Hertfordshire
Hertfordshire, United Kingdom
01.2027

Bachelors of Technology(Information Technology)

Kings Engineering College
Chennai, India
06.2023

Skills

  • Point of sale expertise
  • Initiative taking
  • Visual merchandising
  • Cash handling
  • Complaint handling
  • Business acumen
  • Stock control
  • Effective listening
  • Customer Service

Timeline

Sales Assistant

Grace Supermarket
01.2024 - 08.2024

Customer Service Associate

Sutherland
08.2023 - 12.2023

Kitchen Staff

Uncle's Restaurant
12.2022 - 06.2023

Cleaner

Shop Vicinity

Master of Science - Data Science And Analytics

University of Hertfordshire

Bachelors of Technology(Information Technology)

Kings Engineering College
HARINI BABU