Summary
Overview
Work history
Education
Skills
Timeline
Grace Hadden

Grace Hadden

London,Greater London

Summary

Capable Bar Staff Member passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in hospitality establishments.

Overview

1
1
year of professional experience

Work history

Bar Staff Member

The Black Horse
Great Missenden, Buckinghamshire
05.2022 - 03.2023
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.
  • Shuffled drink bottles and glasses to create attractive displays.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Planned and informed customers of new menu items for purchase.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Refused drinks service to guests without appropriate proof of age.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Adjusted lighting and music, creating entertaining atmosphere.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Peeled and sliced fruits for garnishing drinks.
  • Secured high-value products in locked cabinets, minimising damage and theft.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Trained and supervised junior staff to maintain service standards.
  • Checked and reported faulty equipment to supervisors for repair.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Cleared counters and disposed of waste and broken glass.
  • Handled and moved supplies between stores and bars for restocking and storage.

Internship, Persistence

Persistence LTD
Londonderry, Greater London
06.2022 - 07.2022
  • Compiled and reviewed consumer data on patterns and preferences for marketing information.
  • Predicted and interpreted consumer trends to improve product offerings.
  • Wrote engaging, entertaining and informative media scripts for different uses.

Education

Pending - A Levels in Politics, Sociology & English Lit/Lang

Ashlyns School, Berkamsted
06.2023

GCSEs - 9 GCSE's obtained

The Misbourne School, Great Missenden
September 2019 - 05.2021

Skills

  • Verbal communication
  • Organised and reliable
  • Food service
  • Alcohol order processing
  • Problem solving
  • Strong communication
  • Safe serving knowledge
  • Courteous
  • Outstanding customer service
  • Marketing and sales experience
  • Employee training
  • Bar cleaning and maintenance
  • Group reservations management
  • Customer service
  • Beverage preparation
  • Cash register operation
  • Bar management
  • Customer relations
  • Safe food handling
  • Point Of Sale system operation
  • Food preparation and safety
  • Ordering procedures
  • New staff training
  • Changing beer kegs
  • Positive attitude
  • Sales expertise

Timeline

Internship, Persistence - Persistence LTD
06.2022 - 07.2022
Bar Staff Member - The Black Horse
05.2022 - 03.2023
Ashlyns School - Pending, A Levels in Politics, Sociology & English Lit/Lang
The Misbourne School - GCSEs, 9 GCSE's obtained
September 2019 - 05.2021

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Grace Hadden