Hannah Headland

• Within this role I developed comprehensive FAQs and customer guides to assist customers in self-service and reduce inquiry volumes.
• I delivered personalised customer service by understanding individual needs and preferences, leading to higher customer satisfaction scores.
• I used excellent and efficient problem-solving skills to address and resolve complex customer issues.
• I collaborated with team members to share best practices and improve overall customer service delivery.
• I conducted customer satisfaction surveys to gather feedback and identify areas for improvement in service delivery.

Throughout my three year course I spent a total of 1 year on placement working through varied year groups as a teacher. This involved me planning and teaching lessons weekly with the class whilst having weekly meetings and observations to assess my progress within my teaching placement.

Alongside this i had the responsibility of completing Directed Activity Booklets to further enhance my knowledge of child development, such as working and observing SEND pupils in the class and how to support/ adapt tasks to meet their needs of learning.