Stefania Sinescu
sales assistant
Lytham Saint Annes,Lancashire
Summary
Dedicated customer service professional with a strong focus on client satisfaction and effective communication. Demonstrates reliability, active listening, and a client-focused approach to resolve complaints and manage customer enquiries efficiently. Proficient in order processing, real-time order tracking, and sales order processing, with a keen ability to analyse stock and sales data. Skilled in using Office 365 for various administrative tasks. Committed to maintaining positive language use, patience, and composure in all interactions.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Customer care assistant
McDonald's
Preston
09.2019 - 02.2021
- Deal with customers; make sure everything runs as it should in the customer areas
- Assisted customers in making informed decisions by providing relevant product information.
- Give information about the features, quality and availability of different products
- Help customers find products they are looking for in the shop
- Ensured accurate order processing for timely delivery.
- Developed strong relationships with customers for increased loyalty.
Health Care Assistant
Acorn Nursing Home
Blackpool
10.2015 - 05.2019
- Assisted in patient care, improved comfort and well-being.
- Prepared meals for patients, ensured balanced nutrition intake.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Sales Manager
Romarta.srl
Valcea, Romania
01.2012 - 10.2014
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Developed robust client relationships for improved business growth.
- Streamlined sales processes to enhance team productivity.
- Managed key accounts, resulting in consistent revenue generation.
- Optimised sales methods to best engage, acquire and retain customers.
Sales Assistant
Petromir.srl
Valcea, Romania
09.2009 - 11.2011
- Improved customer service by efficiently handling queries and complaints.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
Education
Business and Enterprise with Foundation Year - Business and Enterprise Management
Leeds Trinity University
Leeds 04.2022 - 01.2026
Functional Skills Level 2 - English and Maths
Blackpool and The Fylde College
Blackpool 09.2024 - 06.2025
Highfield Qualification Certificate Level 1 and 2 - Customer Service
Highfield
Doncaster 05.2018 -
Highfield Qualification Certificate Level 2 - Team Leading Principles
Highfield
Doncaster 05.2018 -
A level - Tourism Technician
Forestier-Technic College
Valcea, Romania 09.2003 - 06.2007
Skills
- Communicative
- Friendly
- Reliable
- Client-Focused approach
- Positive language use
- Customer Service
- Complaint resolution
- Product and service enquiries
- Customer area management
- Stock and sales data analysis
- Sales order processing
- Office 365 usage
Certification
- Highfield Qualification Level 1 and 2 Certificate in Customer Service, 05/01/18
- Highfield Qualification Level 2 Certificate in Team Leading Principles, 05/01/18
Languages
Romanian
Native
English
Advanced
French
Elementary
Timeline
Functional Skills Level 2 - English and Maths
Blackpool and The Fylde College
09.2024 - 06.2025
Business and Enterprise with Foundation Year - Business and Enterprise Management
Leeds Trinity University
04.2022 - 01.2026
Customer care assistant
McDonald's
09.2019 - 02.2021
Highfield Qualification Certificate Level 1 and 2 - Customer Service
Highfield
05.2018 -
Highfield Qualification Certificate Level 2 - Team Leading Principles
Highfield
05.2018 -
Health Care Assistant
Acorn Nursing Home
10.2015 - 05.2019
Sales Manager
Romarta.srl
01.2012 - 10.2014
Sales Assistant
Petromir.srl
09.2009 - 11.2011
A level - Tourism Technician
Forestier-Technic College
09.2003 - 06.2007
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