Cristina Sirghii
Swindon,United Kingdom
Summary
Customer-centred banking professional with a diverse financial service career in institutional business development and project management. Innovative and detail-orientated Investment Banker successful at improving operations, impacting business growth and enhancing profits.
Overview
9
9
years of professional experience
Work history
Customer Care Assistant
Mcdonald's
Swindon, Wiltshire
03.2019 - Current
- Provide excellent customer services
- Monitor quality and cleanliness and ensure everything runs smoothly
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Deliver checks and collect payments
- Adhere to all relevant health department rules/regulations and all customer service guidelines
- Cooperate and communicate with all serving and kitchen staff
- Delivered exceptional service despite challenging customer situations.
- Honoured all commitments made to customers, bolstering trust and credibility.
- Achieved high level of product knowledge through continuous learning.
- Promoted a positive shopping experience to ensure repeat business.
Care Assistant
Princes Lodge Care Home
Swindon, Unided Kingdom
01.2018 - 01.2019
- Monitoring individuals’ conditions by taking their temperature, pulse, respiration and weight, and possibly helping with medication.
- Supporting people with eating and drinking
- Helping with personal care such as support with showering and dressing
- Booking and going with people to appointments
- Supporting people with social and physical activities
Care Assistant
Kingsmead Care Home
Swindon, United Kingdom
08.2017 - 01.2018
- Supporting people with social and physical activities
- Booking and going with people to appointments
- Helping with personal care such as support with showering and dressing
- Supporting people with eating and drinking
- monitoring individuals’ conditions by taking their temperature, pulse, respiration and weight, and possibly helping with medication.
Care Assistant
Aims Homecare
Epsom, United Kingdom
03.2017 - 07.2017
- Accurately recorded and reported test results according to established procedures.
- Helped residents with bathing, dressing, feeding, lifting and transferring.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Partnered with team of registered nurses to achieve overall wellbeing of all patients.
Care Assistant
Garth House Nursing Home
Dorking, United Kingdom
11.2016 - 03.2017
- Evaluated patient care needs, prioritised treatment and maintained patient flow.
- Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care.
- Managed care for post-operative patients through to discharge.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
- Documented patient information obtained from interviews.
- Trained new staff on quality control procedures.
Education
Ph.D. - 2009
Free International University of Moldova
Chișinău, Chișinău, Moldova06.2014
Skills
- High level of accuracy
- Strong customer relations
- Customer-orientated
- Microsoft office knowledge
- Sales proficiency
- Excellent time management skills
- Cash handling
- Staff education and training
- Skilled trainer
- Customer service
Languages
English - C1 Level
Russian - C1 Level
Romanian - Mother language
Timeline
Customer Care Assistant
Mcdonald's
03.2019 - Current
Care Assistant
Princes Lodge Care Home
01.2018 - 01.2019
Care Assistant
Kingsmead Care Home
08.2017 - 01.2018
Care Assistant
Aims Homecare
03.2017 - 07.2017
Care Assistant
Garth House Nursing Home
11.2016 - 03.2017
Ph.D. - 2009
Free International University of Moldova