Hannah Fishburn
Otley
Summary
I offer strong organisational and interpersonal skills honed in customer-facing roles. Knowledgeable about managing staff, handling budgets, and ensuring customer satisfaction.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Pub Manager
The White Swan & The Black Swan
Harrogate, North Yorkshire
2026.03 - Current
- Managed daily operations, ensuring smooth running of pub.
- Conducted maintenance checks regularly to ensure safety compliance at all times.
- Promoted the pub using social media platforms increasing online visibility.
- Increased customer loyalty by delivering excellent service consistently.
- Ensured high standards of cleanliness with regular inspections and cleaning duties.
- Resolved staff and customer complaints, challenges and enquiries.
Business Support & Inside Sales Executive
SmartSearch
2025.03 - 2026.01
- B2B Sales
- Customer skills
- Handling any prospect queries
- Sending out contracts
- Achievements and responsibilities:
- I went back to my business support role at Smart search and put myself forward for an internal inside sales role. I have always been interested in sales as a couple of family members are also in the industry. Since starting my sales career at smartsearch I have realised my passion for helping people and speaking to people.
Payouts co-ordinator
DSG FINANCIAL SERVICES LTD
2024.10 - 2025.03
- Sending payout packs to the lenders
- Working with clients' documentation
- Answering clients queries on the phone and email
- Achievements and responsibilities:
Business Support Administrator
SmartSearch
2023.08 - 2024.10
- Handling queries & complaints
- Setting up new clients
- Creating contracts
- Upsells
- Since starting this role in August 2023 I have progressed my knowledge in admin and customer service.
- Achievements and responsibilities:
Shift Leader
Wetherspoons
Bowling Green
2022.08 - 2023.08
- Oversaw daily operations of a team, ensuring effective collaboration and productivity.
- Providing excellent customer service.
- Ensuring H&S is followed throughout the venue.
- Opening and closing shifts – Cellar checks, cashing up, security checks.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
- Identified areas for improvement whilst conducting routine audits on operations and services provided.
- Achievements and responsibilities:
- I left this role to follow a career within SmartSearch. This had a lot more career progression routes.
Various
Evening Cleaning
2022.01 - 2022.09
- Ensuring a high standard of cleaning within various workplaces.
- Key holder – complete end of clean lock up.
- Achievements and responsibilities:
- Gaining further confidence.
- I left this role to find a full-time position within the hospitality industry.
Cashier & Food Assistant
Bramhope Deli
2019.07 - 2019.12
- Taking food & drink orders
- Producing food efficiently
- Good customer service.
- General cleaning throughout the shift
- Achievements and responsibilities:
- I finished working at Bramhope Deli to enable concentration to concentrate on my A Levels.
Education
Prince Henrys Grammar School
Otley 2015.09 - 2022.06
Skills
Adapting to changing situations
Customer relations
Staff leadership
Complaint handling
Workload prioritisation
References
References are available upon request.
Timeline
Pub Manager
The White Swan & The Black Swan
2026.03 - Current
Business Support & Inside Sales Executive
SmartSearch
2025.03 - 2026.01
Payouts co-ordinator
DSG FINANCIAL SERVICES LTD
2024.10 - 2025.03
Business Support Administrator
SmartSearch
2023.08 - 2024.10
Shift Leader
Wetherspoons
2022.08 - 2023.08
Various
Evening Cleaning
2022.01 - 2022.09
Cashier & Food Assistant
Bramhope Deli
2019.07 - 2019.12
Prince Henrys Grammar School
2015.09 - 2022.06