Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
ProjectManager

Clare Myring

Norwich,Norfolk

Summary

A highly organised professional with a talent for identifying and nurturing future leaders. Demonstrates exceptional time management, prioritising tasks effectively to meet deadlines. Skilled in adapting communication styles to achieve optimal results across all business areas, fostering an inclusive leadership approach. Known for mental resilience and the ability to adapt to changing situations, consistently driving team success and business growth.


I consider myself a motivated individual with a desire to further work experience and learn from service environment. Eager to demonstrate management skills, keep pub organised and increase profits. Comfortable in management role and willing to take on challenging work.

Overview

26
26
years of professional experience
9
9
years of post-secondary education

Work history

Pub manager

JD Wetherspoon
Norwich, Norfolk
04.2016 - Current
  • Maintained stock levels, preventing shortages or excesses that could affect profit margins.
  • Implemented cost control measures, enhancing overall profitability of the establishment.
  • Fostered team spirit amongst staff members through effective communication and leadership.
  • Managed daily operations, ensuring smooth running of pub.
  • Ensured high standards of cleanliness with regular inspections and cleaning duties.
  • Assessed competitor activities regularly, offering competitive pricing and promotions in response.
  • Conducted maintenance checks regularly to ensure safety compliance at all times.
  • Oversaw cash handling procedures for secure financial transactions.
  • Increased customer loyalty by delivering excellent service consistently.
  • Trained new hires in pub policies and procedures for consistent service delivery.
  • Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
  • Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
  • Maintained stock and financial accountability, optimising inventory levels and cost-effectiveness.
  • Managed large teams in high-volume setting, driving operational efficiency.
  • Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Dealt with customer complaints effectively, restoring client trust and confidence.

Pub manager

JD Wetherspoon
Leicester, Leicestershire
12.2008 - 04.2016
  • Coordinated staff schedules to avoid understaffing during peak times.
  • Implemented cost control measures, enhancing overall profitability of the establishment.
  • Fostered team spirit amongst staff members through effective communication and leadership.
  • Managed daily operations, ensuring smooth running of pub.
  • Assessed competitor activities regularly, offering competitive pricing and promotions in response.
  • Trained new hires in pub policies and procedures for consistent service delivery.
  • Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
  • Dealt with customer complaints effectively, restoring client trust and confidence.
  • Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
  • Maintained stock and financial accountability, optimising inventory levels and cost-effectiveness.
  • Led bar and events operations, collaborating with owner to enhance business success.
  • Managed large teams in high-volume setting, driving operational efficiency.
  • Checked licenses to be in line with current legislation.
  • Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
  • Upheld venue standards of excellence to maintain consistency in service and product quality.
  • Improved pub atmosphere with regular themed nights and events.

Shift manager

JD Wetherspoon
Leicester, Leicestershire
07.2006 - 12.2008
  • Trained staff on product knowledge, resulted in better customer interactions..
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Streamlined operations by implementing efficient work procedures.
  • Optimised shift schedules to improve operational efficiency.
  • Reported key metrics to upper management for business decision-making process.
  • Coordinated with team members for seamless shift transitions.
  • Enforced compliance with food hygiene regulations, upheld high quality standards..
  • Ensured health and safety measures in line with company regulations.
  • Recruited new hires to strengthen the existing workforce..
  • Improved team morale through effective communication and feedback practices.
  • Enhanced productivity through performance monitoring and constructive coaching sessions.
  • Resolved customer complaints promptly to maintain high service standards.

Team leader

JD Wetherspoon
Leicester, Leicestershire
01.2003 - 07.2006
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Improved customer satisfaction through close collaboration with the team.
  • Encouraged open communication, fostering a positive work culture.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Led shifts and motivated team to drive sales.
  • Supported new hires through onboarding process for speedy and successful training.

Bar staff member

J D Wetherspoon
Leicester, Leicestershire
07.2002 - 01.2003
  • Rotated stock regularly, reducing waste from expired products.
  • Handled cash transactions to ensure accurate accounting.
  • Maintained professional knowledge about various drink recipes and offerings.
  • Engaged in upselling techniques, boosting sales revenue.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Restocked bar efficiently during busy periods.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Checked identification to maintain legal compliance.
  • Liaised with kitchen staff for seamless service delivery.
  • Prepared beverages, ensuring consistent quality.
  • Ensured customer satisfaction by providing excellent service.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Refused drinks service to guests without appropriate proof of age.

Bartender

The Star Inn
Neath, South wales
04.2000 - 08.2001
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and stouts at bar.

Server

Cafe 42
Neath, South Wales
06.1999 - 08.2001
  • Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
  • Demonstrated menu knowledge to assist patrons in meal selections.
  • Maintained cleanliness in dining area for a pleasing atmosphere.
  • Worked efficiently under pressure during peak hours for seamless operations.
  • Improved customer satisfaction by providing attentive and professional service.

Education

GCSEs -

Cefn Saeson Comprehensive
Neath, South Wales
09.1993 - 07.1998

A-Levels -

Neath College
Neath, South Wales
09.1998 - 07.2000

Foundation course - Art and Design

Swansea College
Swansea
09.2000 - 07.2001

Bachelor of Arts - Fashion Design

Demontfort University
Leicester

Higher National Diploma - Leisure Retail Management

Leeds Beckett University
Leeds
01.2016 - 06.2017

Skills

  • Identifying talent and good workers to guide and nurture towards becoming the next leaders
  • Highly organised
  • Taking direction and adapting that to mould it into my own ideas that fit my business and make it work for me and my team
  • Time management and hitting deadlines where needed
  • Prioritising tasks
  • Effective communication between all sides of the business and adapting my communication style to get the best results
  • Inclusive leadership style
  • The ability to adapt to changing situations
  • Mental resilience

Affiliations

  • Whilst I have a very social job that requires me to be quite forthright, in my personal life I choose to lead a much more quiet life through my hobbies. Whilst I did not complete my degree in fashion design I still have an interest in sewing and have recently enrolled on a sewing course to develop my sewing skills.
  • From a very early age I have always loved books and love sitting down and getting lost in the pages of a good book.
  • Fitness is also another interest of mine. It's another area where I can challenge myself and push forward whether it be in gym and adopting a "you against you" mind frame or signing myself up to sporting challenges such as the local RunNorwich 10k which I have completed a few times or charity bike ride travelling from Bristol to Amsterdam.

References

References available upon request.

Timeline

Pub manager

JD Wetherspoon
04.2016 - Current

Higher National Diploma - Leisure Retail Management

Leeds Beckett University
01.2016 - 06.2017

Pub manager

JD Wetherspoon
12.2008 - 04.2016

Shift manager

JD Wetherspoon
07.2006 - 12.2008

Team leader

JD Wetherspoon
01.2003 - 07.2006

Bar staff member

J D Wetherspoon
07.2002 - 01.2003

Foundation course - Art and Design

Swansea College
09.2000 - 07.2001

Bartender

The Star Inn
04.2000 - 08.2001

Server

Cafe 42
06.1999 - 08.2001

A-Levels -

Neath College
09.1998 - 07.2000

GCSEs -

Cefn Saeson Comprehensive
09.1993 - 07.1998

Bachelor of Arts - Fashion Design

Demontfort University

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