Pub Manager for two site's at the same time
fifteens of standish and swinley fifteens
Standish, Wigan
02.2025 - Current
- Increased customer loyalty by delivering excellent service consistently.
- Coordinated staff schedules to avoid understaffing during peak times.
- Dealt with customer complaints effectively, restoring client trust and confidence.
- Fostered team spirit amongst staff members through effective communication and leadership.
- Hosted live music evenings to increase footfall on slow weeknights.
- Implemented new menu options for improved customer satisfaction.
- Managed daily operations, ensuring smooth running of pub.
- Ensured high standards of cleanliness with regular inspections and cleaning duties.
- Improved pub atmosphere with regular themed nights and events.
- Oversaw cash handling procedures for secure financial transactions.
- Trained new hires in pub policies and procedures for consistent service delivery.
- Created a welcoming ambience through careful layout planning and décor choices.
- Implemented cost control measures, enhancing overall profitability of the establishment.
- Maintained stock levels, preventing shortages or excesses that could affect profit margins.
- Conducted maintenance checks regularly to ensure safety compliance at all times.
- Promoted the pub using social media platforms increasing online visibility.
- Assessed competitor activities regularly, offering competitive pricing and promotions in response.
- Developed strong relationships with suppliers for timely deliveries at best prices.
- Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
- Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
- Resolved staff and customer complaints, challenges and enquiries.
- Maintained stock and financial accountability, optimising inventory levels and cost-effectiveness.
- Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
- Contributed fresh ideas and innovation to continuously improve the business.
- Oversaw bar functions with focus on quality drinks and service for elevated customer experience.
- Checked licenses to be in line with current legislation.
- Built loyal customer base by creating welcoming environment with top quality service.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Led by example in providing customers with attentive, professional restaurant service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Upheld venue standards of excellence to maintain consistency in service and product quality.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
