Hannah Anseline
Croydom,London
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
11
11
years of professional experience
Work history
Buisness partner
Vega Marketing
London
2019.12 - Current
- Top 3 of the country sales performance (out of 600 in the country)
- Recruitment
- Interviews
- Admin role support
- Team building/Training
- Running meetings
- Client relationship building
- Targets/building return on investment
- Face to face sales
- High team and personal performance in the country
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Sales and customer service representative
O2
Orpington , Kent
2017.12 - 2019.12
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Established strong relationships with customers, enhancing brand loyalty.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Top 5 performance in the country
- Hitting targets for the store overall
- Maintained high standards of professionalism whilst interacting with customers.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Resolved or escalated customer issues for high levels of satisfaction.
- Maintained excellent client satisfaction by providing in-depth support.
- Demonstrated products to showcase features and benefits, enhancing customer understanding.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Identified potential sales leads using market research strategies.
Sales advisor
EE
Orpington , Kent
2017.03 - 2019.12
- Suggested suitable products to customers for enhanced shopping experience.
- Worked extended hours during holiday season managing high customer footfall.
- Delivered excellent customer service by addressing and resolving queries.
- Hit high volumes of Targets
- Top 10 of the country with high performance
- Trained new staff
- Closed store
- Management roles for cover
- Participated in team meetings contributing valuable ideas for sales improvement.
- Maintained clean, organised retail environment to enhance shopping experience.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Assisted in stock taking for accurate inventory management.
- Provided customers with price information and handled financial transactions.
- Built rapport with new and existing customers to boost client retention.
- Maintained quality assurance standards for all products and services.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Negotiated best-possible prices for maximised profit levels.
Retail assistant
WHSmiths
Orpington , Kent
2015.03 - 2017.12
- Handled transactions, maintaining accurate till records.
- Supported team members for improved operational efficiency.
- Maintained clean shop floor, promoting a welcoming environment.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Assisted customers in locating specific items to boost satisfaction.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Built lasting relationships with clients through customer service interactions.
- Sold the most TPC at the tills (adding additional items, to their shopping)
Education
Bachelor of Arts - Fine Arts
Croydon University
Croydon 09.2014
Skills
- KPI achievement
- Foresight planning
- Sales growth initiatives
- Networking prowess
- Business development
- Account management
- Product development
- Salesforce proficiency
- Performance tracking
- Customer relationship management
- Profit and loss understanding
- Performance evaluation
- Brand development
- Sales strategy development
- Profit and loss reporting
- Global mindset
- Communication proficiency