ISABELLA T. LUMBROSO
Heptonstall
Summary
A proactive and adaptable professional, excelling in both collaborative team settings and individual responsibilities. Possessing a quick grasp of new concepts and an ability to navigate diverse situations, bringing a wealth of experience across various roles. Strong communication skills, both written and verbal, have proven essential in addressing enquiries and maintaining effective interactions. Creative problem solver, adept at devising innovative solutions to challenges.
Holding a strong belief that treating individuals with respect and empathy forms the foundation of successful interactions. Consistently striving to build positive relationships and contribute to a cohesive and thriving workplace.
Overview
10
10
years of professional experience
Work history
Sales Business Partner
Premium Pub Collection - Stonegate Pub Company
09.2023 - Current
- Enhanced operational efficiency with implementation of streamlined processes.
- Formulated strategic plans to drive business growth.
- Collaborated with cross-functional teams, fostering productive working relationships.
- Evaluated performance metrics, driving continuous improvement efforts.
- Managed business relationships by establishing and maintaining partnerships with stakeholders.
- Provided expert advice and recommendations to senior management on strategic decision-making and resource allocation.
National Sales Manager
Premium Food – Stonegate Pub Company
09.2022 - 09.2023
- Collaborated with operations to optimize venue capacity for pre-bookable covers.
- Enhanced partnerships with operators to streamline processes to improve guest journey and maximize bookings.
- Analyzed past sales performance using Power BI, extracting insights to improve results.
- Focused on sites in division with potential for pre-booked sales growth.
- Supported bookings teams by answering queries, resolving miscommunications, providing templates for consistent tone, and updating site information for clarity, to facilitate smooth guest journey.
- Drove digital conversion by working with digital and Collins teams, to ensure seamless guest experience and increase pre-booked sales.
- Collaborated with Marketing Team to support all central campaigns and worked closely with operations to ensure successful delivery.
- Supported BDM in all aspects of pre-booked sales, working closely as team.
Deputy Manager
The Blue Anchor – Stonegate Pub Company
07.2019 - 09.2022
- Managed shifts, including creating and implementing employee rotas.
- Managed pre-booked sales, achieving record-breaking results and ensured exceptional customer experiences.
- Demonstrated strong communication skills, resolving enquiries and maintaining satisfaction.
- Contributed to maintaining standards of cleanliness, ambiance, and safety.
FOH team member/Supervisor
The Black Horse – Stonegate Pub Company
10.2017 - 07.2019
- Progressed quickly from team member to supervisor by proving dedication, reliability and attention to detail.
- Used creativity to help build local customer base, whether it be children’s entertainment days, digital design, engaging in local outreach.
- Honed customer service skills in premium setting.
Bartender/Waitress
Westow House – Antic Pubs
12.2015 - 09.2017
- Provided exceptional communication skills while serving and waiting tables.
- Managed stock replenishment, managed bookings, and upheld cleanliness standards.
- Trained new staff and ensured smooth operations.
Skills
- Internal and external communication
- Advanced IT literacy
- Data analysis
- Efficient time management
- Cross-functional collaboration
- Strategic planning
- KPI achievement
- Commercial mindset
Timeline
Sales Business Partner
Premium Pub Collection - Stonegate Pub Company
09.2023 - Current
National Sales Manager
Premium Food – Stonegate Pub Company
09.2022 - 09.2023
Deputy Manager
The Blue Anchor – Stonegate Pub Company
07.2019 - 09.2022
FOH team member/Supervisor
The Black Horse – Stonegate Pub Company
10.2017 - 07.2019
Bartender/Waitress
Westow House – Antic Pubs
12.2015 - 09.2017
Similar Profiles
Tanya ThomsonTanya Thomson
General manager at Stonegate Pub CompanyGeneral manager at Stonegate Pub Company
Daniel JanczarekDaniel Janczarek
General Manager at The Feather Pub, Stonegate Group LtdGeneral Manager at The Feather Pub, Stonegate Group Ltd
Aidan MacLeodAidan MacLeod
Bar Staff Member at Stonegate PubBar Staff Member at Stonegate Pub
Rubén VillanuevaRubén Villanueva
Chief Sales / Business Partner at Filtros Automotrices ProAutosChief Sales / Business Partner at Filtros Automotrices ProAutos
John ElsJohn Els
Controlling Business Partner at Volkswagen Financial Services (UK) LtdControlling Business Partner at Volkswagen Financial Services (UK) Ltd