Sophie Buckley

• Collaborated with cross-functional teams to enhance communication and teamwork.
• Delivered high quality service to clients through effective communication and problem resolution.
• Coordinated day-to-day customer requirements and collaborated closely with multi-disciplined support and delivery teams.
• Monitoring the onboarding of new starters and ensuring experience is positive across both candidate and hiring manger communities.
• Continuously deliver excellent service levels to the customer in accordance with the agreed SLAs/KPIs.
• Managed ATS, internal systems, and client documentation for demands.
• Utilised relationships and customer insights to maximise direct attraction sourcing, minimising reliance on 3rd party agency placements.
• Swift process facilitation driving efficiencies and conflict resolution.
• Formulated strategic plans to drive business growth.
  

• Additional responsibilities as Senior Account Process Manager included mentoring, team management and supporting Head of APM with reviews and interviews

• Negotiate third party supplier terms of business and release roles to third party suppliers where appropriate
• Ensure applications are in line with client requirements and coversheets completed accurately and in full
• Receive and review applications from internal recruitment teams and third party suppliers
• Liaise with client directly or via Recruitment Business Partner and internal recruitment team to facilitate any qualification required/arrange briefing calls and attend briefing calls where required
• Request feedback from clients regarding submitted CVs
• Recorded and relayed all CV feedback to internal recruitment team and Recruitment Business Partner/third party supplier
• Distribute roles to internal team and record ownership
• Log all new roles on internal system and VMS if applicable
• Log any additional information gained from client or Recruitment Business Partner
• If applicable, use the check employment status for tax tool to determine if Off-Payroll Working rules will apply, record and distribute findings
• Release CV's to clients either on email or via VMS

Working on-site at Citi Bank, I was fortunate enough to join their successful emerging Talent team as a Recruitment Coordinator, supporting Graduate Recruitment.

• Collaborated with off-shore teams to screen, qualify, and reference check candidates for the spring graduate intake
• Screening of CVs against appropriate criteria for events and programmes
• Coordinated logistics for campus and client events, including university presentations, career fairs, and business-specific events, supporting over 120 events in one season (3 months)
• Preparation of marketing materials in order to ensure appropriate advertising of event as agreed with the Campus Relationship Manager
• Work collaboratively with internal stakeholders, supporting and assisting with current initiatives and projects
• Provide the client with accurate and timely reporting on recruitment activities, aligning this to specific business areas
• Management of day to day queries ensuring all are dealt with in an effective and timely manner and escalated where necessary

• Providing a 5* silver service dining experience
• Exemplary customer service, being polite, courteous, and prompt at all times
• Solution focussed, resolving complaints in an efficient and timely manner
• Team work, coordinating with various teams working to various deadlines
• Presentation, ensuring a level of service and standards are maintained