Gyula Czeigovits
Cardiff,Gabalfa
Summary
Dedicated hospitality professional with extensive expertise in front desk operations and guest satisfaction. Proficient in key card programming, reservation handling, and room allocation efficiency, ensuring seamless guest experiences. Demonstrates exceptional multilingual communication skills and a strong focus on hospitality standards and hotel safety regulations. Adept at complaint management, billing procedures, and lost and found administration, contributing to enhanced customer service. Skilled in hospitality management systems, emergency response protocols, and health and safety compliance. Committed to maintaining high levels of service-oriented mannerism with diplomacy and tactfulness.
Overview
31
31
years of professional experience
1
1
Certification
Work history
Hotel receptionist
Premier Inn Cardiff City South
Cardiff
12.2024 - 03.2026
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Streamlined check-in procedure by efficiently handling guest documents.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Increased efficiency by swiftly resolving any complaints or issues.
- Ensured guest comfort with prompt attention to their needs and requests.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Maintained security measures, protecting guest personal information and privacy.
- Managed lost property system effectively to return misplaced items quickly.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Provided hotel information for improved guest experience.
- Improved customer satisfaction for providing timely assistance during stay.
- Reduced wait times with high-speed processing of reservations.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Greeted and checked-in guests promptly and professionally.
- Kept reservations systems up-to-date for clear availability management.
- Issued guest room keys with advice on location and access.
- Processed and provided clear, accurate receipts for guest payments.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Instructed maintenance staff to service rooms with known issues.
- Actioned special requests to elevate guest stays.
- Posted new charges to customers' rooms and compiled itemised statements.
- Provided local attraction and event information for enhanced hotel stays.
- Suggested restaurants tailored to guest preferences.
- Inspected presentation of rooms and laundry items.
- Updated finance and payroll records with strong accounting knowledge.
Multi-Skilled Team Member
Holiday Inn Cardiff North
Cardiff
03.2024 - 09.2024
- Ensured workplace cleanliness with regular maintenance tasks.
- Maintained high standards of food hygiene, securing customer trust.
- Upheld company policies strictly, fostering a compliant work environment.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Identified and promptly reported security threats to appropriate personnel.
Night duty manager
Park Inn by Radisson Cardiff City Centre
Cardiff
01.2024 - 03.2024
- Coordinated with kitchen staff for timely room service orders, increasing guest satisfaction.
- Handled late-night guest arrivals, providing warm welcome and swift check-in process.
- Monitored CCTV systems to ensure safety within premises.
- Managed night shift operations for smooth running of hotel activities.
- Improved guest satisfaction through effective resolution of complaints and queries.
- Coordinated with morning shift manager to ensure continuity in services offered to guests.
- Streamlined communication between departments to enhance coordination whilst on duty.
- Maintained safe and secure environment by monitoring signs of disruptive behaviour.
- Patrolled areas to monitor site security and enforce compliance with health and safety regulations.
- Conducted night audits to balance reports and reconcile cash drawers.
- Extended assistance to guests with disabilities or special requests to accommodate needs.
- Reported suspicious activities to authorities and security department.
Night duty manager
Sleeperz Hotel Cardiff
Cardiff
08.2023 - 03.2024
- Supervised front office operations, ensuring quick check-ins and check-outs and payment processing.
- Fostered a positive work environment with regular team meetings and briefings.
- Monitored CCTV systems to ensure safety within premises.
- Improved guest satisfaction through effective resolution of complaints and queries.
- Maintained cleanliness standards by overseeing housekeeping tasks during the night shift.
- Prepared comprehensive reports detailing nightly incidents for top management review.
- Oversaw inventory management, maintaining adequate stock levels for uninterrupted service delivery.
- Assisted in emergency situations, ensuring the safety of both guests and employees alike.
- Coordinated with morning shift manager to ensure continuity in services offered to guests.
- Handled late-night guest arrivals, providing warm welcome and swift check-in process.
- Delegated tasks amongst night staff effectively, resulting in efficient workflow.
- Handled any maintenance issues promptly, minimising inconvenience to guests.
- Performed concise and accurate handovers to day manager at end of shift.
- Patrolled areas to monitor site security and enforce compliance with health and safety regulations.
- Conducted night audits to balance reports and reconcile cash drawers.
- Reported suspicious activities to authorities and security department.
- Directed maintenance staff to keep facility and grounds at optimum standards.
Hotel receptionist
Novotel Cardiff City Centre
Cardiff
05.2016 - 04.2023
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Increased efficiency by swiftly resolving any complaints or issues.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Managed room availability charts to ensure zero overbooking.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Ensured guest comfort with prompt attention to their needs and requests.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Provided hotel information for improved guest experience.
- Reduced wait times with high-speed processing of reservations.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Greeted and checked-in guests promptly and professionally.
- Kept reservations systems up-to-date for clear availability management.
- Issued guest room keys with advice on location and access.
- Provided local attraction and event information for enhanced hotel stays.
- Reconciled floats and administered petty cash systems.
Night Porter
The Jury's Inn
Cardiff
04.2011 - 11.2016
- Assisted guests with luggage, enhancing their stay experience.
- Conducted regular rounds of the property to ensure safety and security of guests and staff members alike.
- Solved minor disputes amongst guests peacefully, fostering a harmonious environment.
- Dealt with emergencies calmly which resulted in minimal disruption in services.
- Coordinated with day staff about any incidents or issues noted whilst on duty.
- Settled accounts accurately upon guest checkout, demonstrating attention to detail.
- Handled keys securely; helped maintain orderliness in all processes.
- Handled late-night check-ins and check-outs efficiently, providing seamless service.
- Provided excellent customer service for overall guest satisfaction.
- Performed minor maintenance tasks, ensuring smooth hotel operations.
- Facilitated room service orders timely; enhanced guest satisfaction levels.
- Responded promptly to guest queries for improved customer relations.
- Ensured security by patrolling premises throughout the night.
- Maintained cleanliness of common areas to improve hotel standards.
- Monitored CCTV regularly for maintaining security in the premises.
- Maintained safety and security at night, reporting suspicious persons, activities and hazardous conditions to supervisor.
Retail sales consultant
Emileo BT Trade and Tourism Company
Budapest
03.1995 - 03.2010
- Worked flexible hours including weekends and holidays, ensuring seamless operations.
- Handled cash transactions accurately whilst maintaining a balanced till.
- Managed inventory to ensure optimum stock levels.
- Conducted regular stock checks for accurate inventory management.
- Assisted in visual merchandising for enhanced store aesthetics.
- Resolved customer queries effectively, ensuring satisfaction and retention.
- Re-stocked shelves regularly ensuring products were readily available for purchase.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
Project Assistant/Software Developer
Telenor Group
Budapest
01.2007 - 08.2008
- Streamlined workflow processes resulting in efficient task completion.
- Kept track of project progress diligently, ensuring all milestones were met on time.
- Enhanced project efficiency by maintaining detailed record systems.
- Collaborated with cross-functional teams to achieve common objectives smoothly.
Education
A-Levels -
UMSZKI Multilingual Technical Secondary and High
BudapestCertificate of Higher Education - Mechanical and computer technician
UMSZKI Multilingual Technical Secondary and High
BudapestPractical Computer Using skills such as software development
UMSZKI Multilingual Technical Secondary and High
BudapestMultimedia Developer
Szent György Security Technology and Computer Studies
BudapestMedia Studies
Rejto Sandor Faculty of Light Industry Engineering
BudapestNVQ Level 2 - Diploma in Front of House Reception
Babcock Training Ltd
CardiffNVQ Level 3 - Diploma in Hospitality Supervision and Leadership
Babcock Training Ltd
CardiffSkills
- Key card programming
- Special request fulfilment
- Data entry expertise
- Guest satisfaction focus
- Multilingual communication
- Hotel safety regulations
- Hospitality standards knowledge
- Reservation handling
- Front desk operation
- Room allocation efficiency
- Complaint management
- Billing procedures
- Telephone etiquette
- Lost and found administration
- Communication excellence
- Hospitality management systems
- Emergency response protocols
- Time efficiency
- Multitasking efficiency
- Data entry accuracy
- Email correspondence
- Room booking procedures
- Customer Service
- Health and Safety Compliance
- Payment Processing
- Product knowledge
- Microsoft Office Suite
- Hospitality passion
- Diplomacy and tactfulness
- Service-Oriented mannerism
Affiliations
- Running
- Bouldering
- Gaming
- Reading
Certification
First aider.
Timeline
Hotel receptionist
Premier Inn Cardiff City South
12.2024 - 03.2026
Multi-Skilled Team Member
Holiday Inn Cardiff North
03.2024 - 09.2024
Night duty manager
Park Inn by Radisson Cardiff City Centre
01.2024 - 03.2024
Night duty manager
Sleeperz Hotel Cardiff
08.2023 - 03.2024
Hotel receptionist
Novotel Cardiff City Centre
05.2016 - 04.2023
Night Porter
The Jury's Inn
04.2011 - 11.2016
Project Assistant/Software Developer
Telenor Group
01.2007 - 08.2008
Retail sales consultant
Emileo BT Trade and Tourism Company
03.1995 - 03.2010
A-Levels -
UMSZKI Multilingual Technical Secondary and High
Certificate of Higher Education - Mechanical and computer technician
UMSZKI Multilingual Technical Secondary and High
Practical Computer Using skills such as software development
UMSZKI Multilingual Technical Secondary and High
Multimedia Developer
Szent György Security Technology and Computer Studies
Media Studies
Rejto Sandor Faculty of Light Industry Engineering
NVQ Level 2 - Diploma in Front of House Reception
Babcock Training Ltd
NVQ Level 3 - Diploma in Hospitality Supervision and Leadership
Babcock Training Ltd