Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mona Nayerpoor

Portrush

Summary

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Hard-working receptionist with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail.

Friendly hotel reception professional with background in hospitality. Highly organised with great multitasking abilities to manage busy front-of-house services. Passionate and enthusiastic to deliver first-class customer care.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Hotel receptionist

Portrush Atlantic Hotel
Portrush, Causeway Coast and Glens
09.2024 - Current
  • Improved customer satisfaction for providing timely assistance during stay.
  • Maintained security measures, protecting guest personal information and privacy.
  • Ensured guest comfort with prompt attention to their needs and requests.
  • Ensured smooth check-in process by promptly providing all the information and making them feel welcomed
  • Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
  • Maintained clean and organised reception area, creating a welcoming atmosphere.
  • Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
  • Increased efficiency by swiftly resolving any complaints or issues.
  • Managed room availability charts to ensure zero overbooking.
  • Streamlined check-in procedure by efficiently handling guest documents.
  • Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
  • Processed wake-up calls reliably to maintain schedule adherence for guests.
  • Provided hotel information for improved guest experience.
  • Responded promptly to customer queries, ensuring an enjoyable stay.
  • Reduced wait times with high-speed processing of reservations.
  • Facilitated easy communication with non-English speaking guests using translation skills when necessary.
  • Processed payments accurately, guaranteeing smooth transactions for guests.
  • Greeted and checked-in guests promptly and professionally.
  • Issued guest room keys with advice on location and access.
  • Recorded guest account activity to produce accurate bills upon departure.
  • Instructed maintenance staff to service rooms with known issues.
  • Actioned special requests to elevate guest stays.
  • Posted new charges to customers' rooms and compiled itemised statements.
  • Provided local attraction and event information for enhanced hotel stays.
  • Suggested restaurants tailored to guest preferences.
  • Reconciled floats and administered petty cash systems.

Volunteer youth worker assistant

King's Trust (Prince's Trust)
Belfast
11.2022 - 06.2024
  • Filed physical and digital documents, prioritising accessibility and data accuracy.
  • Carried out duties with strict compliance to company standards and policies.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Demonstrated open communication and collaborated with various teams.
  • Understood and adhered to company's health and safety policies.
  • Used problem-solving skills to resolve challenges and prioritise workload.
  • Helped with delivering programmes sutaible for tennagers and young adults
  • Explained exercises clearly to help clients move safely with maximum effort and results.
  • Demonstrated safe equipment use for minimised risk of injury or damage.
  • Monitored participants closely to maintain safe exercise practices.
  • Built positive relationships with clients to encourage continued class attendance.
  • Developed outreach programmes to bridge gaps between young people and communities.
  • Built positive relationships with SEND students by working with compassion and empathy.
  • Supported young people in realising aspirations and potential through personal mentoring.
  • Adapted to changing emotional, social and mental health needs for responsive young adult support.
  • Helped with outings and events according to children's favoured activities and hobbies.


Education

Bachelor of Science - Biomedical Engineering

Azad University Science & Research branch
Tehran/Iran
01.2013 - 08.2017

Master of Science - Biomedical Engineering

Azad University Science & Research branch
09.2018 - 06.2020

Skills

  • Customer service,Accomplishe academic with a methodological mindset

Team player who thrives on meeting new people

  • Check-In procedures
  • Telephone etiquette
  • Cash handling
  • Complaint resolution
  • Multilingual communication
  • Data entry accuracy
  • Room allocation efficiency
  • Emergency response protocol
  • Professional correspondence
  • Guest relations
  • Lost and found management
  • Front office operations
  • Time management
  • Sales and up-selling
  • Record keeping
  • Payment processing
  • Impeccable telephone manner
  • Polite telephone manner
  • Guest activity recommendations
  • Local area knowledge
  • Opera reservation system administration
  • Keen problem solver
  • Guest experiences
  • Oracle Hospitality
  • Invoice preparation
  • Room allocation understanding
  • Email correspondence proficiency
  • Key card programming
  • Dietary needs familiarity
  • GDPR compliance for guest data

Languages

English
Upper intermediate (B2)
German
Upper intermediate
Persian
Native
Turkish
Intermediate

Timeline

Hotel receptionist

Portrush Atlantic Hotel
09.2024 - Current

Volunteer youth worker assistant

King's Trust (Prince's Trust)
11.2022 - 06.2024

Master of Science - Biomedical Engineering

Azad University Science & Research branch
09.2018 - 06.2020

Bachelor of Science - Biomedical Engineering

Azad University Science & Research branch
01.2013 - 08.2017

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Mona Nayerpoor