Elitsa Vasileva
Leice
Summary
Highly skilled hospitality professional with extensive expertise in front desk operations, reservation handling, and guest satisfaction. Demonstrates proficiency in multilingual communication and excels in sales and up-selling techniques. Adept at managing pressure, optimising time, and taking initiative to ensure seamless service delivery. Committed to maintaining high hospitality standards and enhancing customer experiences through confident communication and professional demeanour. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
2
2
years of professional experience
Work History
Hotel receptionist
Grifid Noa
Varna , Golden Sands
06.2024 - 09.2024
- Provided hotel information for improved guest experience.
- Streamlined check-in procedure by efficiently handling guest documents.
- Applied positive customer service approach to increase satisfaction levels.
- Created newsletters, brochures and social media posts to promote hotel services.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Greeted and checked-in guests promptly and professionally.
- Processed and provided clear, accurate receipts for guest payments.
- Responded promptly to customer queries, ensuring an enjoyable stay.
Sales advisor
New Look
London, Dartford
11.2022 - 03.2023
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Implemented promotional strategies for increased product visibility.
- Educated customers on warranties and return policies for transparency.
- Provided customers with price information and handled financial transactions.
- Worked extended hours during holiday season managing high customer footfall.
- Delivered excellent customer service by addressing and resolving queries.
- Maintained clean, organised retail environment to enhance shopping experience.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Carried out day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Criminology with forensic psychology
University of Leicester
Leicester 09.2024 -
International Baccalaureate -
Bexley Grammar School
London 09.2022 - 05.2024
GCSEs -
Welling School
London 09.2017 - 06.2022
Skills
- Multilingual proficiency
- Reservation handling
- Guest satisfaction focus
- Key card programming
- Hospitality standards knowledge
- Front desk operation
- Sales and up-selling
- Pressure management
- Professional demeanour
- Billing procedures
- Customer Service
- Multitasking
- Time optimisation
- Initiative taking
- Confident communicator
Languages
English
Native
Bulgarian
Fluent
Spanish
Beginner
Timeline
Bachelor of Science - Criminology with forensic psychology
University of Leicester
09.2024 -
Hotel receptionist
Grifid Noa
06.2024 - 09.2024
Sales advisor
New Look
11.2022 - 03.2023
International Baccalaureate -
Bexley Grammar School
09.2022 - 05.2024
GCSEs -
Welling School
09.2017 - 06.2022
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